B1013 BX\B Upgraded seats back in stock

[GPintheMitten]

Add an apology to that and you've completed the circle.

 

[gwdixon]

Add an apology to that and you've completed the circle.

No apology will be forthcoming. What happened, happened. It can't be undone although it eventually was resolved.

The business practice is still the same and I had to register a complaint to get what I perceived as "fair". The old "squeaky wheel..." scenario.

Others may have been disadvantaged by the upcharge policy and, if so, I feel sorry for them that a complaint was necessary to have Messick's honor their posted price.

I think this discussion has run its course.

 

[MessickFarmEqu]

so what they sent you there is something many retailers are fighting with right now. UPS and FedEx are both now using package size in calculating rates, not just the weight. Our database only includes weights for parts, not sizes. So when big and light things get on the scale we're getting surprises. We're working at adding sizes to our database, but with 3 million part numbers in our system we're never going to have a perfect system. That's why the website has disclaimers that say that if you package is oversized you'll be contacted for approval before we ship. We'll work to make things as good as possible, but there will always be outliers.

 

[gwdixon]

so what they sent you there is something many retailers are fighting with right now. UPS and FedEx are both now using package size in calculating rates, not just the weight. Our database only includes weights for parts, not sizes. So when big and light things get on the scale we're getting surprises. We're working at adding sizes to our database, but with 3 million part numbers in our system we're never going to have a perfect system. That's why the website has disclaimers that say that if you package is oversized you'll be contacted for approval before we ship. We'll work to make things as good as possible, but there will always be outliers.

Thanks for the efforts. Not much you can do but pass along the costs.

 

[MessickFarmEqu]

Just bumping this thread. Its getting warm, odds are some of those old terrible sloping seats are coming out the garage.

 

[pap71]

If the BX seats are that bad they need to be replaced why doesn't Kubota pay for it?

 

[MessickFarmEqu]

If the BX seats are that bad they need to be replaced why doesn't Kubota pay for it?

they did, with a program years ago that's since ended.

 

[peterc38]

I had a B7610 and they paid to upgrade that. The replacement seat was much more comfortable.

 

[Happy Gilmore]

Just bumping this thread. Its getting warm, odds are some of those old terrible sloping seats are coming out the garage.

Will this be a direct swap for a BX1500? If so, how much of a difference in comfort?

 

[MessickFarmEqu]

Will this be a direct swap for a BX1500? If so, how much of a difference in comfort?

will swap, dramatically better.