B3350 REGEN PROBLEMS & FIX

[5030]

That’s why you need to go above the dealer and contact Kubota customer support.

...or what I listed as well.

 

[Heidi d]

That’s why you need to go above the dealer and contact Kubota customer support.

I called this morning…waiting for a call back. I was hoping someone had a person in Kubota they dealt with that would be familiar with the issue.

 

[CloverKnollFarms]

I think all of Kubota is aware. It's been a nightmare of a tractor

 

[RjCorazza]

I think all of Kubota is aware. It's been a nightmare of a tractor

And yet Kubota dealers are apparently still yanking owners around over the B3350. Kubota should have done a buy back YEARS ago, rather than get drug through the mud with continued emissions problems, and dealers still trying to deny warranty work.
The B3350's have a lifetime emissions warranty, go up the chain and eventually they'll honor it.

 

[5030]

I may be mistaken but isn't that the one with the 'Reformer' on it? If it is, my dealer has a couple of them that he won't sell to anyone and Kubota does have a 'lifetime warranty' on the ones in the field. Was talking to Dennis about them and he said the only way to get them to run right was run the snot out of them all the time. He also told me you cannot remove the offending part 'Reformer' either. I sure as heck would never want one.

 

[SDT]

Call Kubota customer care.

Agreed.

Be careful what you say.

Neither the 5-year OEM emissions warranty nor the so-called "lifetime emissions warranty" covers operator error.

Be advised that there are dealers who try to double-dip warranty claims.

 

[SDT]

I may be mistaken but isn't that the one with the 'Reformer' on it? If it is, my dealer has a couple of them that he won't sell to anyone and Kubota does have a 'lifetime warranty' on the ones in the field. Was talking to Dennis about them and he said the only way to get them to run right was run the snot out of them all the time. He also told me you cannot remove the offending part 'Reformer' either. I sure as heck would never want one.

Yes.

The so-called "lifetime emissions warranty" covers a failed reformer and anything else damaged by a failed reformer. It does not cover other emissions issues, nor does it cover operator error. Kubota regional service representatives will attempt to discover operator error before honoring claims, so owners need be careful when speaking to dealers, representatives, and/or Customer Satisfaction.

 

[SDT]

I called this morning…waiting for a call back. I was hoping someone had a person in Kubota they dealt with that would be familiar with the issue.

Very difficult to speak to Kubota regional service representatives as neither Kubota nor (especially) dealers allow such.

Accordingly, your only recourse is to contact Kubota Customer Satisfaction. Contact information is in your warranty book.

I've BTDT regarding a B3350 that I recently sold and found it much more effective to write letters than to try to use the telephone.

 

[Flynn Fabrication LLC]

Bingo, and exactly what I said. Warranted for the lifetime of the tractor regardless of ownership.

I have a copy of the bulletin.

SDT

Do you have a copy of it you can share?? I am finding it impossible to get a copy as the two local dealerships are trying to charge me for a DPF and the reformer saying warranty is expired.

 

[5030]

The failed 'reformer' issue kind of reminds me of the Caterpillar engine fiasco that caused Cat to pull out of the on road engine market entirely and leave owners high and dry btw.

Interestingly, Cat was the holy grail of high torque rise, low rpm on road diesels and overnight they were done. Owning a 3406 myself, I know really well about Cat divorcing themselves from the on road market. You cannot even get Cat parts today, only aftermarket for the most part.