B7500 Dealer Service

[gusg]

The dealer shall remain nameless until I see what he does with the damage caused during a repair. The leak is fixed (subject of another post) but the plexiglass on the instrument panel is gouged and appears to have a pin hole and the black plastic that covers from the instrument panel to the deck is badly scratched and gouged. I also noticed something that I didn't notice before. The rubber mat on the deck is cut between the brake pedals arms and the HST forward peddle arm. The mechanic says that is the way they all are. Is your B7500 like that?

Maybe I'm being a nit pick but I bought the tractor put 6 hours on it and I feel like if anyone is going to do that damage I should be the one. I should expect if repairs are going to be done that the tractor would be returned with no damage caused by them. Would you go to the dealer and have him bring the parts and replace them at the property? The parts might be a pain to replace.

Thanks.

 

[gusg]

There is another reason that I don't like what happened at the dealer. I like to take care of my equipment and if I ever want to sell it and trade up I don't want to give the impression that the tractor has not been taken care of. I generally can get an idea of how something was taken care of mechanically by the appearance of the outside.

 

[smthng2do]

Gouges no, rubber decking, yes. They cut that out so that you can pull the walk through w/o damage. Hope things get better. :-(

 

[gusg]

My wife has agreed to talk to the dealer and get him to replace the parts. I am sure that will get the dealer out here before I even get back from work.

 

[TresCrows]

The rubber mat is made that way so it can slip over the pedals.
I would not accept the damage to your tractor if it were mine. You do not have to justify your concerns--they are valid. I am positive your dealer will make it right when he understands what you expect. Sometimes I wonder if these folks get habituated in dealing with institutional sales/customers and commercial sales/customers and while a scratch or gouge here or there does not matter perhaps but a private owner paying his/her hard earned money is likely to view such things in an entirely different manner. Have them fix it, be nice, stay calm, I am sure he will do right for you. J

 

[TresCrows]

Just one other thing, whenever possible do your own service work, every time your machine leaves your stewardship bad things can happen like mysterious paint scrathes etc. My dealer has been very good to me--very good but the occasional strange thing has happened and he always made it right but shucks can they do it without the scratches? I prefer to inflict my own battle scars. J

 

[chim]

Call the dealer and thank him for swapping your tractor for another that works, but tell him you're looking forward to getting your own tractor backas soon as he's done working on it because it isn't all scratched and gouged like this one..............chim