Yeah, I would never use Wells Fargo for anything. My wife's student loans were all screwed. She never new it until I started looking into consolidating, but she had for years been making extra payments every month, and not a dime went towards principal, every extra payment she made was towards interest, and there wasn't even an option to pay extra towards principal. What a scam, and taking advantage of kids going to college, she didn't have parents willing to help with tuition. As soon as I saw that I refinanced her student loans immediately. She threw away probably $7,000-$10,000 in extra payments.