It is obvious the Carver has MANY satisfied customers, and goes the extra mile. (including e-mailing me on a Saturday to clear up any confusion) You have to understand the simplicity of the chain of events that gave me the impression that I had.
I e-mailed a parts request to two Kubota Dealers.
One sent me a detailed list of part numbers, cost, availability, and shipping costs.
The other sent back a form letter that I needed to cut, fill in the blanks, & paste into yet another e-mail, and return back to the dealer, so that I could eventually get the prices.
Not having any experience with either dealer, you can understand why my impression was what it was.
This morning, (Saturday) Steve has sent me countless e-mails explaining his policies, and explaining why things happened the way they did.
-Ben