The same thing happened to me on my Jeep Liberty. I told the service dept. exactly what to do and what not to do. "I don't want to rebuild this motor when just a plug wire is bad..." They said they did a $300 injector cleaning and the problem would be fixed after I ran out my tank of gas...and I said WHAT? Please explain? Said my skip was a clogged injector, and they put a bottle of injector cleaner in my tank.....and it went downhill from there. I've never paid $300 for a bottle of injector cleaner that I didn't want...and I didn't want this bottle. I blew a fuse in my "fixin to get upset box", and called them outside to listen to the engine. I made them pull the codes and read to me what they said. Cylinder 1 misfire. I made them pull the plug wire from Cylinder 1 and guess what...no change in idle. The codes said bad coil pack...not dirty injector...BUT they were drawing in all the service dollars they could until they got to the coil pack. It went on even after the coil pack...yes it did.
I'm going around with Hunter Douglas on a 7 sets of blinds that look like they were put together with screws from my screw collection. Hideous...yet I paid to have them custom made because of my windows. They are all supposed to match but you would laugh when you saw how many things were mismatched. The NEW rep will be here tomorrow after a month of calling. I paid for them when I ordered them of course.
I've been waiting on a burner that actually works from Empire fire logs. The first "new" set I got back in October wouldn't work...and neither would the remote. "Awww...you're probably not doing it right...how are you holding your mouth when you light the pilot...probably trash in the line that you've already blown out...we never have any problems with these burners." The remote control killed 8 batteries in 2 days. I finally took it back to the dealer, and told them to keep it last week. Today I picked up my replacement burner and remote and installed it tonight...and they both work great. Not sure why it took me 4 months and countless trips to their store to finally get what I paid for.
One more... We ordered new furniture from Old Hickory. Said it would be here in 6 weeks...so that would be a first week of June delivery. 10 weeks later, no furniture...? My local dealer made up more excuses...and I got suspicious. I called Old Hickory direct and told them of my situation. They had no such order, and never received our sizable deposit from "said" dealer. It's believed that the not-so-local furniture lady dealer (who is actually employed by Old Hickory) used our money to "catch up" on some delinquent bills and got caught! She's not from here...but I am and I know who she rents from
Old Hickory massaged the problem area, to try and make it all feel better, and in late Aug. we finally received our furniture but not without issues that are STILL TO THIS DAY being addressed...like cushions that are sewn backwards that don't match.
It's a sign of the times. I hate to say it, but it is. Poor customer service...companies are finding ways to cut costs...and it hurts them in the long run. This happened back in the 70's in the music industry. The advertising was great and made the instrument look like a million bucks...but when you got it a played it you were sick! Cheap, cheap. Price was the same...just the materials were cheap!
I just think we all have to hold all these manufacturer's feet to the fire when it comes to product quality and warranty work. Give me what I paid for and stop making excuses...please.
My dissertation doesn't really apply to my backhoe problem. Things like that happen and I got the part and swapped it and all is good. But... I'm not buying another tire, or paying to ship it all over the place when Kubota sold it to me as "new". Kubota needs to take care of that. To finally answer your question John...I guess I'll have to find a Titan dealer nearby to handle the damaged new tire warranty. If I can't find one somewhere close, I'll turn it back over to Barlows... I'm not going to spend more money on the new tire I've already paid for.
What was that Michael Douglas movie...Falling Down...?:thumbsup: Whew...I'm tired now....
