Bought a new box blade

[TripleR]

Everybody makes mistakes, the guy who sold it to you is not the one who picked it out of the inventory and loaded it on your truck. I bought a 48" set of pallet forks and noticed they were loading a set of 42" on my truck, I pointed it out and got the right ones. I always check to make sure I got what I wanted before bringing it home. I've made enough honest mistakes not to get too excited when someone else does.

 

[blucoondawg]

Everybody makes mistakes, the guy who sold it to you is not the one who picked it out of the inventory and loaded it on your truck. I bought a 48" set of pallet forks and noticed they were loading a set of 42" on my truck, I pointed it out and got the right ones. I always check to make sure I got what I wanted before bringing it home. I've made enough honest mistakes not to get too excited when someone else does.

Ya a mistake is a mistake, but in this case there are no other blades in stock to pick from for some reason both the new 72s they had were BSS not the BSM I was told they carry and they advertise online. Also the model number written on the receipt is BSS, not BSM so they knew what they were giving me. However the part number assigned by the dealership is the same as the "BSM" advertised incorrectly on the internet. Someone has some wires crossed somewhere. Hopefully it is a mistake and they correct it but I am still mad as **** about it because now I will be another week out on getting this project done at a minimum, and the fact that I have very little trust for dealers of vehicles or any kind of equipment tends to make me assume the worst rather than a honest mistake scenario.

 

[jenkinsph]

. I told the salesman I want to buy one of your 72 inch BB's out front, he asked had I talked to anyone yet, I said a month ago I got prices on the 72 and 84 of 1300 and 1500, he sat at his desk and looked at pricing and said yes that is the correct price and proceeded to fill out the paperwork and sell me the blade. The mechanic loaded it on my trailer and away I went. .

I am not saying that the dealer did not take advantage of you. But you made some mistakes too, you didn't specify to the salesman the model you intended to buy. You said you wanted to buy one of the 72" box blades out front. You are now saying that all they had out front was the BSS 72".

Overall I would not want to pay more for a purchase than it is worth. I already pointed out in my first post what I would do to correct the [problem. I am only adding this post because you say you are mad as a hornet. You need to recognize your mistakes in this transaction to prevent this from happening again.

Default Re: Bought a new box blade



Your first mistake was not being specific enough when calling out the model you wanted to buy. Since you did not use it simply return it for a refund or swap for the proper model of your choice. Try to be pleasant but firm, try to give them the chance to make it right, if that doesn't work then get a refund and go else where

 

[TripleR]

Ya a mistake is a mistake, but in this case there are no other blades in stock to pick from for some reason both the new 72s they had were BSS not the BSM I was told they carry and they advertise online. Also the model number written on the receipt is BSS, not BSM so they knew what they were giving me. However the part number assigned by the dealership is the same as the "BSM" advertised incorrectly on the internet. Someone has some wires crossed somewhere. Hopefully it is a mistake and they correct it but I am still mad as **** about it because now I will be another week out on getting this project done at a minimum, and the fact that I have very little trust for dealers of vehicles or any kind of equipment tends to make me assume the worst rather than a honest mistake scenario.

Hopefully you will get it straightened out, but that doesn't help you this weekend, so I can sure understand your frustration.

 

[Poopdeck Pappy]

I am not saying that the dealer did not take advantage of you. But you made some mistakes too, you didn't specify to the salesman the model you intended to buy. You said you wanted to buy one of the 72" box blades out front. You are now saying that all they had out front was the BSS 72".

Overall I would not want to pay more for a purchase than it is worth. I already pointed out in my first post what I would do to correct the [problem. I am only adding this post because you say you are mad as a hornet. You need to recognize your mistakes in this transaction to prevent this from happening again.

Default Re: Bought a new box blade



Your first mistake was not being specific enough when calling out the model you wanted to buy. Since you did not use it simply return it for a refund or swap for the proper model of your choice. Try to be pleasant but firm, try to give them the chance to make it right, if that doesn't work then get a refund and go else where

Also, the BSS72 has a big sticker right on the back of it that says "BSS72". He clearly didn't even look at the unit after it was loaded on his trailer.

bluecoondawg: If you had gone in there to buy the BSS72 and paid the lower price for that one, and they accidentally loaded a BSM72 on your trailer and you took it home, should the dealer assume you were trying to cheat them?

My point is that this may just be, and probably is, an honest mistake. If you go in there all p!ssed off and accuse them of dishonesty, they may refund your money and tell you not to ever darken their doorway again. I'm an honest guy who has made a mistake or two in my life, and and that's what I'd tell you.

I know you're disappointed that you couldn't use it this weekend, but there's clearly some fault on your part here too. Just remember that you catch more flies with honey than vinegar.

 

[Threepoint]

Sorry that happened to you. I agree with Pappy that you shouldn't go in accusing anyone of dishonesty. I think it was most likely an honest mistake, but I also think you're entitled to be upset, and I'd certainly let the dealer know that you are when you haul the blade back to them. Hopefully you aren't very far from the dealership.

Could you have caught the screw-up before you left with the blade? Sure, but of the two of you, the salesman is the pro and was in a much better position to catch it well before it was loaded on your trailer. Maybe he was new on the job, or distracted that day. The discrepancy in the quoted price of $1300 vs. what the BSS72 typically sells for should have been enough for him to know that either the prior salesman or you, the customer, had something else in mind.

Yes to the previous comments that we should always examine the paperwork, and look to see what the yard crew is actually loading on the truck or trailer (they'll usually double-check against the paperwork, and in your case, it said BSS72). I have a BSM84, and it is much more robust than the BSS84. But from 25 or 30 ft away, one could easily be mistaken for the other by a customer not used to seeing them side by side. Hope you can get this sorted out and put your BSM72 to work. I think you'll love it. :thumbsup:

 

[mikehaugen]

I agree that the op made some mistakes, but when he said that he was quoted $1300 for a 72" box blade they should have assumed which one it was.

It makes me wonder if they don't even realize what they have in the yard. Maybe they were shipped the wrong ones and it has slipped by everyone up to this point. The model numbers are so close that unless you were familiar with woods products it would be easy to get mixed up. The fact that your receipt shows bss on it, that maybe they were even sent the correct paperwork and it was put into inventory correctly, but their initial order called for bsm so the the sales guys are selling the bsm bevause that is what they ordered, but they came as bss. Sounds like bad communication between the sales people, the receiving people, and the people loading you trailer. I really wouldn't think they would be deliberately trying to sell a bss for $1300. And it further does not make sense that they would normally stock bss72 and bsm84... especially if they are priced within $200.

 

[blucoondawg]

I agree that the op made some mistakes, but when he said that he was quoted $1300 for a 72" box blade they should have assumed which one it was.

It makes me wonder if they don't even realize what they have in the yard. Maybe they were shipped the wrong ones and it has slipped by everyone up to this point. The model numbers are so close that unless you were familiar with woods products it would be easy to get mixed up. The fact that your receipt shows bss on it, that maybe they were even sent the correct paperwork and it was put into inventory correctly, but their initial order called for bsm so the the sales guys are selling the bsm bevause that is what they ordered, but they came as bss. Sounds like bad communication between the sales people, the receiving people, and the people loading you trailer. I really wouldn't think they would be deliberately trying to sell a bss for $1300. And it further does not make sense that they would normally stock bss72 and bsm84... especially if they are priced within $200.

This is my reasoning exactly, and to the rest of you, I obviously have no intention of going in there and accusing anyone of anything unless they are going to be jerks about it and refuse to either refund me the difference I overpaid or replace the unit with the correct unit. Even if they don't replace the unit but refund me the difference in cost it at least gives me the option of selling the BSS for close to what I paid and then purchasing a BSM and not being out much or any cash. I simply don't want the lighter blade even though it is still a well built unit, it is still heavier than the blades sold at big box stores, it just isn't that much better to justify the price increase in my opinion and it is "rated" for up to 45 hp and I have 50hp, however the price increase to the BSM is acceptable for me because not only is it higher quality but also heavier which is the real reason for my wanting that one.

I just went out and loaded the blade back onto my trailer and also noticed the dealer has a plastic cable tie type tag on their equipment with the dealer name and dealer part number on it, this tag also has BSM 72 written on the back in pencil. So they apparently didn't even know what they had when they tagged it.