Bought a new Kioti CK35.............

[IslandTractor]

I bought a CK-27 and when it was delivered the dealer stuck around and showed me the features and things to watch for. About a month later I got a nice letter from him asking if everything was going well. So I'm happy with the machine and the dealer.

A simple letter is a nice compromise. I just don't like commercial phone calls that I do not initiate.

I bought a stove from BestBuy about a year ago and have been hounded by post sales phone calls ever since by presumably diligent employees, none of whom I actually dealt with or met. I receive calls not only from BestBuy but also from the manufacturer and even from the service agency that came out to fix a small problem. I even got a phone call from the delivery company asking for feedback. They always seem to call around dinnertime too. Enough with the communication already. Leave me in peace.

I am most happy making my own assessment pre sale by just meeting the dealer and being comfortable that he/she is someone I can rely on if I do need to contact them with a question or problem. No amount of scripted followup calls or "personalized" form letters can substitute for my own first hand experience with the dealer.

 

[Steve_Miller]

I got a Christmas card the first few years, does that count? Congrats on the new machine, hope you have as much fun and enjoyment as the rest of us here.

Steve

 

[lilranch2001]

When I bought my Bobcat I got a nice letter from the dealer, and a box with a few gifts, they didnt call, but I was in almost every week buying things and the salesman would always chat with me.
He was surprised when I had it in for the 50 hour service at 3 and a half months