hillsider,
I never had any experience with TAMS - that came after I left, when in a stroke of blinding stupidity, the decision was made to go NAPA. The reason I say stupidity is that our company was already a warehouse distributor with it's own captive stores and buying direct for probably 95% of the product lines we carried. The ultimate effect of doing this was to reduce the companies gross margins by at least 20% .... maybe more. Significant reduction in gross margin without a corresponding decrease in expenses = not good. The company went from an expanding business, with 6 locations at it's height, down to 2. The original flagship store, which was 13K sq ft and did $200K to $300K per month was pawned off to a competitor, because those that followed me couldn't manage it.
The Triad system, which had enabled the expansion, was scrapped for TAMS, which I suspect was probably a bad move. And you are correct - the card system we used for inventory control prior to Triad was like being in the stone age.
As a consumer I don't think there is anything wrong with the NAPA - in fact I buy probably 90% of my automotive stuff there now - it just wasn't right for our particular situation.
</font><font color="blue" class="small">( then went to work for the corporate guys running a company store. Pressure was high and every time you would have a poor month they wanted to play with the pay scale )</font>
Yeah .... from what I heard from those that remained at the company after I left, NAPA really screwed us on the changeover - no or reduced credit for alot of the inventory and promises that were made weren't put in writing .... which made them subject to dispute later on.
It was just very sad to see everything that my parents worked for their entire lives pissed down the drain by a sibling who "knew best".