Sootgrinder
New member
Hello all,
I wanted to share my disapointment with Kubota and possibly come up with some help from my fellow TBNers to get Kubota to step up and do the right thing. My best friends Kubots backhoe model BH 76 cracked nearly the whole length of the main boom. The tractor and backhoe are 13 months old the tractor has 70 hours on it and the hoe has maybe 15 hours digging time max., all residential /farm use no for hire work or anything. The boom is cracked right along the weld nearly the whole length (probably 36 inches or so). The machine has not been abused at all, I have been present when 75 % of the digging was done with the machine. Kubota has denied the warranty claim because it is one month past the 12 month warranty period. This is wrong, there is no way that you could have broken a properly welded boom in this manner even if you were trying to. I am extremely diasapointed with Kubota. I have the exact same hoe on my tractor, so I am also concerned that mine could be faulty also. If Kubota doesn't make this right then there is no way they will ever get another dime of my money and I will make sure that I tell everyone I know what kind of products and customer service Kubota really has. Anyone have any phone numbers for higher ranking customer service reps that we can get a hold of?
Soot
I wanted to share my disapointment with Kubota and possibly come up with some help from my fellow TBNers to get Kubota to step up and do the right thing. My best friends Kubots backhoe model BH 76 cracked nearly the whole length of the main boom. The tractor and backhoe are 13 months old the tractor has 70 hours on it and the hoe has maybe 15 hours digging time max., all residential /farm use no for hire work or anything. The boom is cracked right along the weld nearly the whole length (probably 36 inches or so). The machine has not been abused at all, I have been present when 75 % of the digging was done with the machine. Kubota has denied the warranty claim because it is one month past the 12 month warranty period. This is wrong, there is no way that you could have broken a properly welded boom in this manner even if you were trying to. I am extremely diasapointed with Kubota. I have the exact same hoe on my tractor, so I am also concerned that mine could be faulty also. If Kubota doesn't make this right then there is no way they will ever get another dime of my money and I will make sure that I tell everyone I know what kind of products and customer service Kubota really has. Anyone have any phone numbers for higher ranking customer service reps that we can get a hold of?
Soot