VlPena,
when I went over my 23 with the mechanic at purchase, he had a little difficulty closing the hood. He said the same thing as your dealer. The latch is stiff when new. I have 49 hrs on mine and I check the oil before each start. The first time or two I had to hold the hood down while pushing the hood release lever to the lock position. As my dealer had said it would, It broke in fine and now has a positive latch everytime I close it.
Steve