" am guessing that he is ticked off over my less than grand survey that Kubota sent me after I bought my BX. I didn't stab them in the back but I wasn't happy as a clam either over the buying experience. They never told me the tractor had 13 hours on it and the first time I had a warrenty issue (the tractor moving backwards by itself when in gear) they tried to tell me it was a lubrication issue that should not be covered under warranty. Heck, I only had about 50 hours on it at the time. "
Adjustment are not considered a warrantable failure after ninty days or fifty hours which ever occurs first. Just like an automobile for instance, a manual clutch is a wear item and therefore needs adjusted when the "free play" in your petal exceeds an allowable limit. Your Service Manager needs to step up to the plate and converse with you on the neutral motion issue with your tractor. It an easy adjustment but will require your tractor to be raised off the ground and a wheel removed for access to the adjustment screw and nut cam. Don't sweat the small stuff there are plenty of members on this site the can create a " cook book recipe " to help you set your hydrostat to a neutral petal at idle. It's not worth your time to pick a fight you can't win. I've taken delivery of 10 new Kubota's in the last eight years and not one was perfect except the one I bought in a crate and assembled myself. Each time I complained to Kubota it made it's way back to the Dealer because the District Service for Kubota was so stressed with terrority and work load he had to relay on the souce of the problem " the Dealer ". Now here's what most buyer's aren't aware of ..... honey attracts bees and vinegar is for potato chips, you Dealer can approach the Kubota Service Rep or Service Engineer for a policy adjustment for your BX simply because you have legal rights taking delivery on a new tractor with 13 hours on it ( sounds like a demo to me ). It will be a one shot deal so get all your complaints ready and hit your Service Manager with a box of donuts ( it works just like COPS ) sent it to the shop so all the mechanics' start drooling at both corners of their mouths and your Service Manager will find the time to call you. Try it, it works for I am a Service Manager and know when my guys start standing around asking " who sent the donuts? " getthe attention of the Service Director or the Principle Owner at a small Dealership, and the phone calls start!
