Bxpanded customer service issues

   / Bxpanded customer service issues #1  

halo15

New member
Joined
Apr 13, 2011
Messages
3
Tractor
BX25
Not sure what the consensus is on Bxpanded lately. Purchased several attachments from them over the years without a hitch. I remember Harry immediately fixing my pallet fork problem with the different bucket configurations on the BX 25 - but that was years ago....

Recently ordered a new trencher bucket. At $309.00, it was not cheap. After waiting for almost 3 weeks with no update, I gave them a call. Was informed they were bombarded with incoming summer orders and behind schedule. I was also informed that I would get an email as to where my order was and an approximate ship date later that afternoon due to everyone being out for lunch. 2 days later, no email or contact from anyone.

Really like the attachments bxpanded sells for my small Kubota but maybe they should get back from lunch and assist customers seeing that my card was charged immediately back in April without any update on the order as promised. Most likely canceling on Monday.
 
   / Bxpanded customer service issues #3  
I placed an order on 5/7.
Decided I would email them after placing the order asking for a ball park ship date and never got a reply.
 
   / Bxpanded customer service issues #4  
Yeah your not the only one. I ordered the pressure check/relief valve shim kit almost 2 weeks ago. They were really quick to take my money out of the account but not even a email about shipping time.
 
   / Bxpanded customer service issues #5  
Communication.
(Its important)
 
   / Bxpanded customer service issues #6  
There are quite a few threads on this. I ordered the PTB and hydraulic test kit on 4/17. Took exactly 28 days to get an email with a tracking #. I emailed several times asking about an eta with 0 response.
I would encourage everyone to just wait it out. I've never heard a bad thing about their products.
Their lack of customer service is horrendous.
 
   / Bxpanded customer service issues #7  
Well the product did come today so that's good but the pressure gauge is broke right out of the box. It doesn't go to zero, stuck at 550psi. Now the fun part of trying to actually get ahold of somebody at that place to make it right....
 
   / Bxpanded customer service issues #8  
Tried calling them today to try and get a price / make an order....after no replies to emails....rang then on 'hold', waiting for someone to answer, nope...left a message...no return call... Guess I'll take my business elsewhere.
 
   / Bxpanded customer service issues #9  
It would be far better if they had people answer the phone that could lie to you personally.

It's NOT easy to run a business today. Harder yet to run a profitable one.
 
   / Bxpanded customer service issues #10  
I called this morning and got a gal on the phone. I gave her my order number and asked when it will ship.
She said maybe in 22 days. I told her anything they can do to expedite it would be appreciated.

Waiting over a month is not good.
 
 

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