Freds
Veteran Member
From first hand experience:
If you call the phone co., it was Verizon in my case, make sure they don't do a thing without your approval or you may never get your DSL back.
I had a business and a residential line with the DSL hooked up to the res line. I called to ASK about switching different service plans and what would this cost... just general questions. Next thing I know my DSL is turned off. It took the phone co. over a month to reconnect it and they would not do so on my res line, they said the line had become too long to support DSL even though it had worked on that line for over three years.
So now I have it on my business line at residential price and I cancelled my residential service with them. It was a big mistake on their part and they said they didn't know why the girl put in an order to disconnect and reconnect me in the first place, but admitted she did not follow proper procedure by making sure it could be reconnected to the same line.
I guess what I'm saying is if you cancel your DSL or it accidentaly gets cancelled, you may not be able to get it back because of an increased line length since when it was first installed. Your other line may be too long right now to support DSL, so you want to make sure they can hook you back up if you drop the second line. You may even want to keep the second line and have it changed to your primary line to simplify things for them, if that's possible /forums/images/graemlins/shocked.gif
If you switch to cable you may never be able to go back to DSL.
If you call the phone co., it was Verizon in my case, make sure they don't do a thing without your approval or you may never get your DSL back.
I had a business and a residential line with the DSL hooked up to the res line. I called to ASK about switching different service plans and what would this cost... just general questions. Next thing I know my DSL is turned off. It took the phone co. over a month to reconnect it and they would not do so on my res line, they said the line had become too long to support DSL even though it had worked on that line for over three years.
So now I have it on my business line at residential price and I cancelled my residential service with them. It was a big mistake on their part and they said they didn't know why the girl put in an order to disconnect and reconnect me in the first place, but admitted she did not follow proper procedure by making sure it could be reconnected to the same line.
I guess what I'm saying is if you cancel your DSL or it accidentaly gets cancelled, you may not be able to get it back because of an increased line length since when it was first installed. Your other line may be too long right now to support DSL, so you want to make sure they can hook you back up if you drop the second line. You may even want to keep the second line and have it changed to your primary line to simplify things for them, if that's possible /forums/images/graemlins/shocked.gif
If you switch to cable you may never be able to go back to DSL.