gsganzer
Elite Member
- Joined
- Jun 11, 2003
- Messages
- 3,274
- Location
- Denton, TX
- Tractor
- L3800 w/FEL and BH77, BX 2200 w/FEL and MMM
I think the "stall" tactic is part of the business plan for the phone companies. They figure that the 15 minute "hold" and the other hoops that you have to jump through will result in a large enough percentage of the people giving up. At least they'll drag you along as a customer for a few more days, weeks or months.
I had a hassle with Earthlink. I cancelled my service with them by writing on my bill and check that I wished for the service to be cancelled. They cashed the check but never cancelled the service. They kept sending bills that I refused to pay. Their argument was that I didn't follow the fine print that outlined the cancellation procedure. They eventually sent me to collection. I told the collector to go eat a booger, because I wasn't paying the additional months. They cashed the check saying the policy was to be terminated. They dinged my credit, but it just became a matter of principle to me. A customer shouldn't have to jump through hoops to cancel a voluntary service.
I had a hassle with Earthlink. I cancelled my service with them by writing on my bill and check that I wished for the service to be cancelled. They cashed the check but never cancelled the service. They kept sending bills that I refused to pay. Their argument was that I didn't follow the fine print that outlined the cancellation procedure. They eventually sent me to collection. I told the collector to go eat a booger, because I wasn't paying the additional months. They cashed the check saying the policy was to be terminated. They dinged my credit, but it just became a matter of principle to me. A customer shouldn't have to jump through hoops to cancel a voluntary service.
