I got a call last evening asking if I had 15 - 20 minutes to discuss my CaseIH DX55 I purchased over a year ago. I agreed, and he proceded through a series of questions regarding overall satisfaction with fit, finish, quality, power, starting, fuel usage, ease of use, fluid leaks, maintenance, hooking up implements, dash layout, controls, levers, comfort, implements that I use, noise, loader function and speed, etc etc etc. It was a VERY thorough survey and covered every aspect of the tractor I would ever imagine rating. In the end he asked "If there was one thing you could change about the tractor, what would it be"?
The only question that I gave a low rating was the parking brake lever. I rambled on about how and why I thought it was a poor design, and he took it all down. He also said he heard that complaint often and figured Case would be making a change.
It is great to know that CaseIH cares about their product and their customers' feedback. The best part was they didn't call me a week after I bought it, but waited until I had some good experience with it.
The only question that I gave a low rating was the parking brake lever. I rambled on about how and why I thought it was a poor design, and he took it all down. He also said he heard that complaint often and figured Case would be making a change.
It is great to know that CaseIH cares about their product and their customers' feedback. The best part was they didn't call me a week after I bought it, but waited until I had some good experience with it.
