Charged for travel time on warranty work?

AndyMA · Apr 4, 2008

IH3444 said:
A TN75 is a big machine to transport.

My dealer has also moved my TN75 (with cab and backhoe) a few times at no charge. When I did haave to pay for 35 mile each way round trip, the trip charge was about $300 ( 4 hours @ $75). Seems expensive but I bet he didn't make any money on it.

Andy

IH3444 · Apr 4, 2008

Andy, if we didn't support our good dealers, they wouldn't be there when we needed them. I just ordered a few parts this morning, and went to pay for them before they ordered them with my credit card. The parts person at the counter just said, you can pay for them when you pick them up. It pays to support a good dealer......

AndyMA · Apr 4, 2008

IH3444 said:
It pays to support a good dealer......

I totally agree

Andy

Soundguy · Apr 5, 2008

Yep... my local CNH dealer has had to haul my 7610s for me to do some repair work on it ( non warranty.. but maybee should have been ).. in any case.. they must have lost money ont he haul as they only charged me 100$ for a 32m round trip haul... I did buy about 520$ of parts and service from them.. but still.. was better than me trying to get it down there.

soundguy

JagAlfaOwner · Apr 13, 2008

Curious. I have a TZ25 and I need to research if there is a recall. How would a Recall be handled? I can get it there without the belly mower but would prefer they pickup, deliver...

Any information I gain from the dealer I will post.

Al

RickB · Apr 14, 2008

JagAlfaOwner said:
Curious. I have a TZ25 and I need to research if there is a recall. How would a Recall be handled? I can get it there without the belly mower but would prefer they pickup, deliver...

Any information I gain from the dealer I will post.

Al

Recalls are handled differently than standard warranty. If A NH product is subject to recall, the owner of record would receive a letter to that effect. Alternatively, the selling dealer would have a list of units NH expects him to update, as well as info on all units recalled. NH almost always pays dealers some travel/transport costs on recalls. NH monitors dealer's recall completion rate closely.