swnoel
Silver Member
I got this from Kioti today 6/19/2003 his answers didn't copy to red.
Below in red are the answers to your questions, if you have any further concerns then feel free to call me
1-877-465-4684 ext.223
Best Regards
Allen Clemmons
Service Engineer
Kioti Tractor
>
> -----Original Message-----
> From: Steve Noel [mailto:swnoel@metrocast.net]
> Sent: Thursday, June 19, 2003 1:24 PM
> To: Customer_Service@kiotitractor.com
> Subject: warranty
>
>
> I have been looking at your tractors, but have reframed from buying due to
> many different opinions in regards to your warranty.
>
> Are dealers required to perform warranty service even if they're different
> than the dealer it was purchased from?
*
Kioti warranty agreement states that a customer will receive warranty work by delivering it to ANY authorized Kioti dealer with proof of purchase.
> I have also been told that Kioti will only pay the dealers a certain labor
> rate for warranty service and that the customer will have to pay the
> difference.
Kioti Tractor pays the Dealer their posted shop labor rate multiplied by the flat rate for the job preformed
> Could you please clear this up... I know what your warranty says online, but
> many are being told that warranty doesn't have to be performed by anyone
> other than the dealer who sold the tractor.
I hope that no dealers are misrepresenting our warranty, I can guarantee that what I have told you will be stood by no matter what others say.
>
thanks
>
> Steve noel
>
Below in red are the answers to your questions, if you have any further concerns then feel free to call me
1-877-465-4684 ext.223
Best Regards
Allen Clemmons
Service Engineer
Kioti Tractor
>
> -----Original Message-----
> From: Steve Noel [mailto:swnoel@metrocast.net]
> Sent: Thursday, June 19, 2003 1:24 PM
> To: Customer_Service@kiotitractor.com
> Subject: warranty
>
>
> I have been looking at your tractors, but have reframed from buying due to
> many different opinions in regards to your warranty.
>
> Are dealers required to perform warranty service even if they're different
> than the dealer it was purchased from?
*
Kioti warranty agreement states that a customer will receive warranty work by delivering it to ANY authorized Kioti dealer with proof of purchase.
> I have also been told that Kioti will only pay the dealers a certain labor
> rate for warranty service and that the customer will have to pay the
> difference.
Kioti Tractor pays the Dealer their posted shop labor rate multiplied by the flat rate for the job preformed
> Could you please clear this up... I know what your warranty says online, but
> many are being told that warranty doesn't have to be performed by anyone
> other than the dealer who sold the tractor.
I hope that no dealers are misrepresenting our warranty, I can guarantee that what I have told you will be stood by no matter what others say.
>
thanks
>
> Steve noel
>