/ Compact Tractor Dealers Ignore Two-thirds of Their Potential Website Customers, Industry Survey Shows
#81
sunandsand
Silver Member
- Joined
- Jan 11, 2020
- Messages
- 247
- Tractor
- Kubota B2601
Bad vendors . . .
In the bad old days, I had a number of rental houses and a few multi-units. They were always needing something or other, and I was buying a LOT of stuff at Graingers - probably $800 a month or so for the buildings and other unrelated items.
Grainger stopped issuing a printed catalog (they've started again) and told everyone to look stuff up on the net (this was 30 years ago, and not everyone had internet yet.) I did go to the net but couldn't find what I wanted.
I drove over to the local Graingers and told the counterman what I wanted, described it, size, shape, color, but said I didn't know what it was called in their online catalog so I couldn't find it.
Counterman said - and I quote - "If you don't know what it is called, then maybe you shouldn't be shopping here."
I said OK, and left. I have not bought ANYTHING from Graingers in over 30 years, and I never will.
The part was a rubber shock absorbing bushing, cost $1.25, and their catalog calls it a "cylindrical isolator". Rubber disc with steel plate bonded on each end with threaded studs - kind of a miniature motor mount.
For the parts monkey's attitude over a $1.25 item, they lost tens of thousands of dollars in future business.
I usually don't carry grudges, but in their case, I'll make an exception.
Best Regards,
Mike/Florida
In the bad old days, I had a number of rental houses and a few multi-units. They were always needing something or other, and I was buying a LOT of stuff at Graingers - probably $800 a month or so for the buildings and other unrelated items.
Grainger stopped issuing a printed catalog (they've started again) and told everyone to look stuff up on the net (this was 30 years ago, and not everyone had internet yet.) I did go to the net but couldn't find what I wanted.
I drove over to the local Graingers and told the counterman what I wanted, described it, size, shape, color, but said I didn't know what it was called in their online catalog so I couldn't find it.
Counterman said - and I quote - "If you don't know what it is called, then maybe you shouldn't be shopping here."
I said OK, and left. I have not bought ANYTHING from Graingers in over 30 years, and I never will.
The part was a rubber shock absorbing bushing, cost $1.25, and their catalog calls it a "cylindrical isolator". Rubber disc with steel plate bonded on each end with threaded studs - kind of a miniature motor mount.
For the parts monkey's attitude over a $1.25 item, they lost tens of thousands of dollars in future business.
I usually don't carry grudges, but in their case, I'll make an exception.
Best Regards,
Mike/Florida