Computer Problems

Glenn9643 · Jan 2, 2005

At the current time some Hotmail customers may experience a problem accessing their account where a blank page is displayed instead of the inbox. This appears to be a display problem specific to Internet Explorer rather than a problem with Hotmail accounts themselves. If you are experiencing this problem, please complete the steps below to try to resolve the issue:
Apparently others have had similar problems.
Murph,

You might want to look here for possible help.

Others having questions here too.

A: Even though I can log into MSN messenger? I have updated IE, scripting, all security patches, MSN to 6.1, Router Firmware, disabled all firewalls, etc...

Try chnaging MTU size to 1492 from your router settings. All access to SSL sites (such as American Express, Hotmail, Etc.) will be restored. May be due to a change in the way your ISP handles packets. (from DSL Reports MSN FAQ)

thcri · Jan 2, 2005

Glenn,

Thanks for the links, however, still no luck. From the one page it looks like there is a lot of problems out there with hotmail and passport, which are two of the same. I even saw one link where Microsoft was telling a guy to change his volume to fix the trouble. I guess I will just have to give up my computer for my kids and I will use theirs during this time for TBN.

murph

frank_f15 · Jan 2, 2005

( Windows XP with Service Pak 2 )
how soon after u installed SP2 DID U HAVE THE PROBLEM?

computer_guy · Jan 2, 2005

It is time for a clean install...three steps;
backup
format
reinstall
DO NOT keep chasing this problem which was caused by a browser hijacker and/or virul spyware. I do this for a living and whenever a PC has AIM, and/or music share software (PP2), or some of the other channel software loaded by sites like gaming sites, the damage has been done. You may get it stable enough to boot but your internet speed and smoothness will never be the same until OS is reinstalled.
Do yourself a favor and learn the procedure of clean installation.
smooch

computer_guy · Jan 2, 2005

also....
Once you have ...
done a backup (docs, pics, MP3, ect), formatted and re-installed XP...
follow this general procedure;
1. install anti-virus program and make sure you update it before you do anything else!!!!
2. install systems drivers from system disk
3. then do a defrag - very important!!!!
4. then do windows update, manually, to SP2
5. defrag again
6. add third party software
7. use the Webroot Spyware Remover to fight spyware threats, it is the hands down best there is right now
http://www.webroot.com/
it is much more thorough than spybot S&D or Lavasoft AdAware
P.S. if you have never done a clean install, don't worry, AS LONG AS YOU HAVE BACKED UP YOUR DATA !!!
If you get stuck, feel free to email me at techsupport@idcomputers.com.

Moon · Jan 3, 2005

Great advice computer guy ... you look familiar, were you in a movie er something?

Moon of Ohio

thcri · Jan 3, 2005

As far as formatting it that is not a problem. With my business I own somewhere around thirty computers and it seems like once a month I am re-formatting one of them. I just hated to go through the process at home. But that is what I will do.

murph

imported_OWDouglas · Jan 4, 2005

I don't know if it's the same problem but I haven't been able to log onto hotmail using MS explorer for about 2 weeks now. It gets as far as entering my password then freezes. I also run OPERA as a browser and it works fine. I can also open hotmail on any other computer. Haven't solved the problem yet but I'll let you know

computer_guy · Jan 5, 2005

( Great advice computer guy ... you look familiar, were you in a movie er something?

Moon of Ohio )

Thanks for noticing. I was featured in a movie entitled;
"a face only a mortician could love"
Did you see it?
My promo pic is attached.