Mike, when I bought my Dell, I let them finance it for a few months, Thank Goodness!! Because when I called for support, several times, talking to a different person each time, when they sent the XP upgrade that didn't work, they finally decided there was nothing they could do. So when the guy said there was just nothing more they could do, and my computer still didn't work, I told him to go ask his supervisor where they wanted it shipped to, since I wasn't going to be paying for it. Hmmm, he promptly found someone who knew how to get it to work (except for changing my primary hard drive from C: to E: /forums/images/graemlins/shocked.gif).
And for the other Mike, before I bought this Dell, I called Gateway to ask about their computers and the lady said she'd send me a catalog. A month later I called back and got a man that time, told him I hadn't received the catalog I was promised, and he assured me he would get one in the mail promptly. And a couple of years later, it still hasn't arrived. /forums/images/graemlins/shocked.gif