Customer pays for fluid on warranty work??

[Chuck K.]

Picked the tractor up the other day after the dealership ordered another Hyd. cylinder for it, this time the maim boom cylinder. I was asking the service manager whats the chance of kubota replacing the hydro. filter and fluid as the system has been gone into 2 times in one month...

My blood pressure went off scale when he flat told me No., and I will probably have a bill for the hyd. fluid that is used during the repair, I waited for the punch line to this "joke", seems he was serious. He went on to tell me Kubota will not pay for any fluids on warranty work .

I will have to wait and see how this all works out when the new cylinder comes in.. I can only imagine the response I would have received when I was a Ford mechanic years ago If I had told the proud owner of a new vehicle in for warranty work they had to pay for the fluid used for the repair ????????????

Has any one heard of such nonsense? This is a brand new machine with ~15hrs in for the 2nd time with a problem with a hydraulics. First time in was a FEL curl cylinder that was defective, I was charged for fluid as they installed the electric/hyro. switch assy. and just accepted it. This time the boom wont retract or retracts very slow enough to engage the boom lock..

I am anxiously awaiting how this turns out, I had to pay to have it delivered after the last warranty repair because my trailer was loaded with steel, now this..

My enthusiasm for this machine is fading rapidly..

 

[kennyd]

Wow

 

[Scooby074]

While it would be good customer service to give you a free hydraulic filter change and fill, I cant see it happening.

Just because they opened up the system to do a repair, doesnt mean all your fluid is contaminated (assuming the mechanics used reasonable care),

However, I would expect them to replace any lost fluid, due to the warranty repair, for free.

 

[Dmace]

I am a little shocked by this, I never needed any warranty work done on my Kioti but I am curious if they as well as other manufacturers do the same.

 

[Chuck K.]

While it would be good customer service to give you a free hydraulic filter change and fill, I cant see it happening.

Just because they opened up the system to do a repair, doesnt mean your fluid is contaminated (assuming the mechanics used reasonable care),

However, I would expect them to replace any lost fluid, due to the warranty repair, for free.

I guess my thinking foreign material in the system after 2 defective cylinders being replaced may be unfounded, thats what the filter is for right?

The comment they would not pay for any fluid is what really ticked my off

I will wait and see what the Rep. says, He treated me very good on the first problem hope the same goes here.

 

[MarkLeininger]

I never knew how good I had it until I read some of these stories. I'm about 30 miles from the dealer (DeKane Equipment in Big Rock, Illinois) and he sent their field service truck to my house when the loader valve malfunctioned. He had to come back a second time with the parts and had to add some fluid that must have been lost during the work. They came while I was at work and did everything, my wife let them in the garage to work. I couldn't even tell they were there other than the fact the problem was fixed.

 

[DieselPower]

I know when it comes to vehicles fluids are usually not included. At all the auto and heavy duty truck dealerships I have worked at over the years the customer had to pay for fluids on warranty work.

 

[Scooby074]

I guess my thinking foreign material in the system after 2 defective cylinders being replaced may be unfounded, thats what the filter is for right?

YEP...

 

[Chuck K.]

I know when it comes to vehicles fluids are usually not included. At all the auto and heavy duty truck dealerships I have worked at over the years the customer had to pay for fluids on warranty work.

Just curious what make auto dealership did not cover fluids for warranty work and how long ago? I worked at several ford dealerships in late 70s-80's, If I replaced say and oil pan gasket Ford would pay for the oil, course that was a long time ago.

 

[chucko]

Ford did the same thing to me on a truck repair. Water was in the oil because a covered part went out and I had to pay for the oil change and filter. There was only about 1000 miles on the "old" oil