Customer ... Service???

[Diggin It]

^^^ I just talked to some one at Home Depot that I could barely understand due to such a heavy accent. HD is based in the Atlanta GA area and this person sounded like she may have been a lifelong resident of that area.

You can take that for whatever you wish.

 

[PILOON]

^^^ I just talked to some one at Home Depot that I could barely understand due to such a heavy accent. HD is based in the Atlanta GA area and this person sounded like she may have been a lifelong resident of that area.

You can take that for whatever you wish.

I have also experienced that.
With French it can be even more difficult, I've tried both.
Actually you were lucky to have an American answer as often you get someone from offshore.

 

[ljjhouser]

Just went through that with Amerigas, trying to contact them to get my propane tank (their tank) filled. Called their local number just as I've done for many, many years. This time I got to listen to a 5 minute spiel on coronavirus and how the local office is no longer allowing walk-in customers. Then it went on to tell me if I wanted to arrange for a propane delivery to go on line. Finally, right at the end of this long dissertation I was told that if because of my problem I needed to talk to a real person to press 8, which I did. That connected me to an Amerigas call center somewhere in California....guess I need to buy my own propane tank and get away from Amerigas.

Great idea. Probably won't work. Same with Ferrelgas. Original small office is closed - gone. When you call, it is answered in Kansas City or Liberty. About 350 miles away. Then begins the series of questions. I don't mind all the questions. But I don't think they listen to the answers. The questions become redundant. I get the feeling that most of the smaller offices have been purchased and closed for central calling and management. Our water company is the same.

 

[PILOON]

Calling our power co is total frustration,
First the say how great they are and so busy that you'll have to wait. (abnormal calls today they always say)
Then comes a series of ??'s, is neighbor OK, is your line OK etc, then U could report on your cellphone (no reception here) or go online to report (hey, no power- no internet) then finally you get an operator that promises a 3 hr wait.

Fact is if they trimmed the trees correctly we would not have all those outages and 'blips'.
LOL, they once said that I should buy a generator!
I wonder if I could deduct the fuel costs from my next bill? never mind the cost of the generator installation.

Most gov't offices are just as bad.
Your only sure chance is to make sure U are the first caller when their offices open.
The rest of the day you are on hold for 30 mins and then get an automatically disconnected.

Another gripe:
Went to my bank today.(01-11) while they had posted they'd be open for transactions 01-11, they were not!
They have been closed since Dec 23 (Covid??) and now want me to drive a 30 mile detour for an open branch ?
They have 2 ATM's but one is for midgets (and I have sore knees). Kind of hard to type while upside down.
The higher, normal one was inoperable.
Guess what? I am going to close that acct (as soon as they re-open) and cut me a certified check to transfer my funds elsewhere. It'll hurt them a little bit! My acct is not exactly pennies.
Besides a compeitor offers some interesting perks and they are a mere 100 yds away.

LOL, yep, I'm bitchy today!.

 

[Jstpssng]

Calling our power co is total frustration,
First the say how great they are and so busy that you'll have to wait. (abnormal calls today they always say)
Then comes a series of ??'s, is neighbor OK, is your line OK etc, then U could report on your cellphone (no reception here) or go online to report (hey, no power- no internet) then finally you get an operator that promises a 3 hr wait.

Fact is if they trimmed the trees correctly we would not have all those outages and 'blips'.
LOL, they once said that I should buy a generator!
I wonder if I could deduct the fuel costs from my next bill? never mind the cost of the generator installation.

Most gov't offices are just as bad.
Your only sure chance is to make sure U are the first caller when their offices open.
The rest of the day you are on hold for 30 mins and then get an automatically disconnected.

Another gripe:
Went to my bank today.(01-11) while they had posted they'd be open for transactions 01-11, they were not!
They have been closed since Dec 23 (Covid??) and now want me to drive a 30 mile detour for an open branch ?
They have 2 ATM's but one is for midgets (and I have sore knees). Kind of hard to type while upside down.
The higher, normal one was inoperable.
Guess what? I am going to close that acct (as soon as they re-open) and cut me a certified check to transfer my funds elsewhere. It'll hurt them a little bit! My acct is not exactly pennies.
Besides a compeitor offers some interesting perks and they are a mere 100 yds away.

LOL, yep, I'm bitchy today!.

Leaning upside down trying to type while your arthritis is acting up will do that to you.

 

[Diggin It]

CVS --- called to track an order that seemed to have gone awry. Extremely difficult. First rep, 100% incompetent. Hung up when i asked him to escalate to a supervisor. Called back, had to fight to get to a supervisor. When i finally got one, she seemed to be very helpful and at least did some digging into the issue, but in the end couldn't help and essentially gave me wrong information.

FedEx -- virtually impossible to get to a human via their 800 number. No chat or email options. Found a corporate number and got to some one who tried to help, but could not. Said he had gotten in touch with someone at my local hub who would call me back. They never did. This was about the CVS package above that appeared to be in two different states hundreds of miles apart at the same time and neither of them close to me.

That order finally arrived today, so somebody somewhere may have shaken it loose as a result of those calls, but I'm not really sure since no one called me back.


VA .... Ha! Have yet to get an effective answer despite multiple calls and people telling me they'd take care of it and call me back.

TracFone ... good service and rates, but if you need customer service, forget it. If you get someone on Chat, they tell you they can't solve your problem and to call their 800 number ... who can't solve your problem.

CitiBank? Mixed results so far, but heavy accents to try to work through.

UPS has kind of been the ouitlier, but only because I had a phone number for the local hub. Had five packages coming that arrived there early Friday morning (3 AM-ish) according to tracking. They said it was all on a trailer they wouldn't get to until overnight and to call back this morning. When I did, they arranged to pull the packages and let me come pick them up today. They did, i did, it all worked out. My road is in the process of flooding and I'm not sure they would be able to get in here Monday, or for several days afterwards, otherwise I would have simply waited for delivery. Their 800 number reps would not have done that for me.

 

[jyoutz]

I heard that cable and satellite TV companies has the worst customer service, friend of mine at work 4 months ago had a nightmare service dealings with Spectrum customer service.

I have had great service from Dish Network.

 

[Dftodd]

If anyone is with straight talk, well the best time to get a hold of tech support is when they open at 8am eastern time.

The rest of the day is an exercise in frustration.

Evening calls are the worst. Spend about 45 minutes on hold to get someone. Spend another 45 minutes diagnosing the issue and need to get bumped to the next level tech support.

Just to have the system dump your call.

Then spend 45 minutes waiting for a call back. Convince the tier 1 tech support person that you got kicked off the tier 2 tech support cue. To have your call get dumped again

Try the next day. Talk to someone in tier tech support, then have to get off the call because your at work. They set up an appt to call back. Then blow off the call back.

So you wait 45 minutes to get a tier 1 tech support person on the line. Convince them you need to be bumped to tier two. And then the bloody call gets dumped again At this point it's taking all your self control to not put your phone through the wall.

Finally get a snow day. Plenty of time to call in the morning. Get a hold of the tier 2 tech support after 1.5 hrs on hold. This dude actually has a clue And you find out the fix is pretty simple. But since it's not popping a note in the system, they want to charge you to replace their obsolete hardware While on the phone you have them check your wife's account since her phone is having the same issue. And low and behold, they have a note attached to her account that it has obsolete hardware and send her the new hardware. At this point they finally decide that instead of charging you for your hardware since both phones are identical, that maybe it would be a good idea to send said hardware expedited free of charge

Total time 8.4 hrs over 3 days to get a simple issue fixed.

 

[3Ts]

The phone company has a pedestal at the corner of the road with the cover off. The wires are just hanging in the breeze exposed to the weather. I've tried calling them, but there is no option that gets to a customer service or repair person. The automated system only allows defects to be reported as phones with dial tone, or phones without dial tone (it's not a phone issue). So it's exposed to the rain and now I wait until it fails so I can report a dead phone. I had someone call me twice and I got 8 messages on my answering machine, all of which were just random electronic noises so it may become a phone issue soon.

 

[bcp]

I saw something similar once, with the same result. Dropped into their local repair yard and told the office about it.

Bruce