Customers dont seem to matter anymore.

[Alien]

Just another reason to thank some CEO with a MBA. It ain't about you anymore it is about profit and them.
Hope it works out. I called customer service two days ago on a order for a Moen product and the girl had me on hold while she called Moen and came back and said they were shipping my item that day to them so they could send it to me. Today I get a e-mail from them saying it is still on back order and they already charged my credit card even before they shipped it to me.
Yeah, Now that's a good way to do business. :thumbdown:

As far as I know it is illegal to deduct from your Credit Card if they can not supply the product immediately.

 

[kidr]

Not same same. At least they get their bulb back instead of a turd.

Yeah a used bulb. You wouldn't mind buying that used bulb would you?

Mistakes happen. When I have a mail order problem I reorder the item and send the mistake back for a refund. It's faster than waiting for an exchange.
quote Judge Judy "If you eat the steak, you have to pay for it." That's how I was raised.

 

[murphy1244]

Yeah a used bulb. You wouldn't mind buying that used bulb would you?

Mistakes happen. When I have a mail order problem I reorder the item and send the mistake back for a refund. It's faster than waiting for an exchange.
quote Judge Judy "If you eat the steak, you have to pay for it." That's how I was raised.

And Judy is always right!