Dealer Dealer Customer service

[jmc]

Trading up from my Ford 1920 started a few years back. Once I stopped at a huge JD dealer where there were two salesmen standing around. When they asked what kind of tractor I had now, I told them and they looked at each other and smirked. Seeing how that 1920 was about the best mechanical device I had ever owned, it was hard for me to believe their tractors wer as good as they appeared to think they were.

 

[theboman]

The Kubota dealer here in Ashland KY are a wonderful group to deal with....sure they get busy, especially during spring/summer/fall and they get behind, it's business.

I know they express frustration with Kubota on parts and parts numbers. Kubota has a change the number policy that confuses everyone except Kubota.

Ya know there's job security at Kubota if you know where the cross reference books are located.

 

[BANDAMAN]

It is simply amazing how some of these dealers sell anything, let alone get a return customer. I researched my purchase for about a year before I bought and had visited about 10 different dealers around the state. I had several dealers give me quotes and only one ever called me back to follow up.

I finally bought from a dealer I liked and trusted. There are three other Kubota dealers closer. I have been nothing but pleased with them so far. He also had the best price by far! My BX2230 was delivered full of fuel and shiny. I went 25 hrs later to get an oil filter and he gave me one. I had a hydraulic leak by the steering valve, they came out to look at it on Saturday afternoon, found out it had a bad casting (pinhole) Took the tractor back to their shop, fixed it, and had it back to my house by 1:00 pm on Monday! The dealer is over an hour away!

I stopped back in last week to get my 50 hr service items, and he gave me an oil filter, a Hydraulic filter, and 2.5 gallons of Super UDT! He refused to let me pay for it, since I had trouble with the leak.

I sent in my next door neighbor who was looking for a new tractor. he ended up with a new B7800, FEL and brushcutter. Out of apreciation, my dealer is welding me up a trailer hitch to use in my three point hitch.

I am very happy with this dealer, and plan to buy all my parts and accessories from him, and send everyone I know needing a tractor to him. This guy knows what customer service is about.

Sorry to hear about some of the problems you guys have had. I know I would have had similar problems with some of the dealers I visited, especially the snobby JD dealers. I guess they have enough business, they don't have to try??? /forums/images/graemlins/frown.gif

 

[L3010Ken]

It is not surprising to hear this is a common problem. Customer service has gone the way of the dodo bird with some folks. Glad to hear that it isn't the case with a few good dealers around the country. Shows me there is still a few good folks who are in business to help people . . . that is what is should be about.