Dealer Dealer Needs Feedback

   / Dealer Needs Feedback #21  
Generic questions, I agree. But my method is to ask for the best price first and in most cases, I'm not going to come back and dicker down unless it's to secure "more stuff" once I've determined who I'm going to do business with.

When I bought my BX-22 in late 2002, that's exactly how I handled things. I talked with the three local K dealers within 10 miles; two of them seriously based on their facilities, etc. One of them I had previously done business with for a BX2200. I asked for their price on the BX-23 with "yadda-yadda" and what they would give me in trade for the BX-2200. (sight-unseen, but in the excellent condition I represented it as) The "winning dealer" had a better price on the machine by a grand and a better trade-in offer, also by a grand over the dealer I had been doing business with. They also offered on-site service as "normal" rather than $50 transportation charges to the shop. At no time did I disclose what someone else had offered or that I was shopping. I also checked online prices as a sanity check, despite the shipping situation. While I felt a little bad for my original dealer--nice folks--they had the same opportunity to gain a repeat customer as the other dealers had to gain a new customer. I kept it fair and everyone had the machine I wanted "in stock". There was also a clean trade that could be sold easily and quickly for a nice profit. I have not been disappointed with my "new" dealer, either, as they have provided exemplary service and support.

As to MSRP...meaningless to me as a consumer. They are fine to compare different sized machines and the general cost differences, but when it comes down to the deal, the offered price, regardless of how it's calculated is what counts.

A fair profit margin should provide the dealer with enough income to pay the sales person, overhead and so forth and put some money in the till for business improvements and net profit for the future. As represented, it isn't a number that can be calculated from a formula, as products that sell in volume and consistantly (if supply is available) can be safely priced with lower margins than things that move slowly and incure higher carrying costs on inventory. I also believe that you should reward repeat customers a little, either by a slightly better price or by including something extra as an incentive, such as a free major service or accessory. Only you can determine what's best for your business and what's fair. Knowing your competition also counts...if you are not in line, you'll either hurt yourself by under performing in sales or underperforming in profits.
 
   / Dealer Needs Feedback #22  
</font><font color="blue" class="small">( we all know that the health care system as it exists in this country is going down the tubes. Billing mistakes made by high school graduates who cain't reed or rite are completely different than the doc working hard everyday to do his or her best....... at least that is the way I see it. )</font>

I agree . . . on all 3 points. /forums/images/graemlins/wink.gif
 
   / Dealer Needs Feedback #23  
</font><font color="blue" class="small">( How about your opinions on the following?

What factors make up "the best deal" to you?)</font>

I hate to be nickle and dimed for every little thing so the best deal for me is a price that is all inclusive. Don't quote me a low price and then start adding delivery fees, paperwork fees, and other options that you really should include (like a block heater in cold climate).
</font><font color="blue" class="small">(
How do you like to see pricing - % off of MSRP, etc?)</font>

I like to be able to compare so I like using the discount off of MSRP system.
</font><font color="blue" class="small">(
What is a fair profit margin for the dealer?)</font>

I haven't a clue! How would I know what it costs to run a successful tractor business? One of my big frustrations is that prices vary according to your region by quite a bit. How does one dealer sell the same unit for 1 or 2 K less than another? I don't know but I think someone is getting screwed (and it's me!) /forums/images/graemlins/blush.gif
 
   / Dealer Needs Feedback
  • Thread Starter
#24  
Thanks for the many observations and opinions in buying tractors. My family has been in business for over 70 years but we realize that change is constant and we try to keep up with the best way to serve our customers. I know we probably don't satisfy everyone but we certainly try. You all had many good suggestions of which many we already are using. I would agree that one of the pressing problems is product knowledge. I know I sure could do better. But it sure is hard to stay ahead of a well informed customer. Informed customers are my favorite. By the way, my dealership is in Texas. Thanks again for your responses.
 
   / Dealer Needs Feedback #25  
</font><font color="blue" class="small">( I would agree that one of the pressing problems is product knowledge. I know I sure could do better. But it sure is hard to stay ahead of a well informed customer. Informed customers are my favorite. )</font>

At the risk of sounding confrontational...
If product knowledge is an issue you acknowledge, why do you have a grand total of 2 posts, and both are related to how can I persuade customers to buy, rather than how or what is this doohickey?

Being well informed is a constant process and requires both initiative and persistence. A good start would be to fully fill out your profile, and begin answering questions of other users on this forum. You will help some folks and when you are only half right on an issue, you will learn something when you are corrected.
 

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