Dealer time?

   / Dealer time? #1  

cdt80

Member
Joined
Nov 25, 2004
Messages
39
Location
North Central U.S.
Tractor
CK20 CK30
It occurred to me after reading some of these posts that quite a few of the concerns listed on these posts could be-or should be-answered by the dealer when the tractor is purchased at the dealership. For instance when buying a new car the salesman takes time to go over the features and workings of the car with the person who just purchased the car. My question regarding this post is; Did the dealer go over the features and operating procedures of the tractor with you when you purchased the tractor? And if so, how much time did he devote to the process? Or did the dealership rely on the manual to provide the training? This is mostly for my own curiosity but I think possibly it seems the dealership needs to slow down and take the necessary time to help familiarize the buyer with the tractor. I know in my case it was a good thing I am familiar with tractors since I recieved virtually no explanation from the dealer.
 
   / Dealer time? #2  
When looking to purchase my dealer answered any questions I had, went over the tractors features and let me test drive the machine at the dealership.
After purchase my dealer delivered the tractor to my house in person, removed/ installed the loader, removed/installed the hood panals, grill/nose piece, radiator screen, Etc. went over the tractor front to rear and recommended maintainace.
If I someday purchase another tractor it will likely be from the same dealer. Pete Roman at www.romanengine.com
 
   / Dealer time? #3  
I agree, I think part of what I signed for the dealer with my new dk55c, was that he had went over this long check list with me. It's hard to cover all the controls on new toys before they have to be played with. But every dealer should tell every new buyer that all of these tractors can kill you if they are not safely operated and respected. The answer to your question is a very short time. Five to ten at most. But he did answer all of my questions!
 
   / Dealer time? #4  
Well since you asked cdt80 I'll give you my experience. My dealer took about forty-five minutes to about one hour at most including the day I took the basic CK20 HST for a test drive, going over the tractor. I never even saw a CK20, in person, with a backhoe, until mine was delivered. I still remember delivery day (got a couple a nice photos too) and the salesman, (also he was the guy who put the tractor together at the dealer took some photos then too) and how he went over a few things at delivery. For me frankly I was nervous when it was delivered. I sat on a small dozer and operated it for a few minutes in the 1970's, sat on a ford tractor in the early 1970's and have owned and regularly used a lawn tractor since about 1990 (12.5 hp cub cadet). Heck, at delivery the salesman went over, for about fifteen or twenty minutes the FEL, Backhoe and basic engine controls. He operated the backhoe for about three minutes - did not actaully dig with it. In fairness to him he did ask me if I had any questions and he did not act like he was in a hurry to get back to the dealership. He was and still is a pleasant guy to deal with. You also have to keep in mind that it took me about two to three months to actually get the tractor after I agreed to buy it - those kioti backhoes were hard to get here. At the time of delivery I was a little embarrased to emphasis to the guy I was shelling out all this money for a tractor, loader, backhoe but that in reality I had zero experience using one and did not know at all how to operate one! I had already let him know I had no experience operating a tractor to speak of before delivery. I figured only time spent using my new tractor would get me the experience I needed. After the salesman left I shut the tractor off and left it in my driveway for a few hours. Real funny when I went to start it up to put it in the garage (fit with the ROPS up with about 2" inches to spare I had measured plus I looked right at the rops when I slowly drove in) I had to read the owners manual to start it up!!! I was very careful when I first got it cause I did not want to mess it up in any way and I was very unsure of myself. I have read hundreds of posts here about Kioti tractors and I now have over 20 hours on the tractor - just getting started with regular use. Moved more than 20 tons of gravel with it not really that much by tractor standards (took 2-3 hours) but a lot by the wheelbarrow full as I have done in the past. I have used it three times to clear snow on the driveway. I am still perfecting snow removal on my 80' drive with the fel. I try to review parts of the manuals every couple of weeks to remember all what all the swithces do etc. I reckon I will need to put on about 100-200 hours to get a good idea how to use it. Frankly the manuals just give a guy like me only a little insight on how to use the FEL and the backhoe. I think a few hundred hours operating time will cause me learn what I need to know. But some in person "instruction" or coaching could speed the learning process up. I did not expect the dealer to spend too much time with me but in retrospect I could have asked the dealer to spend more time with me going over the features. I'd like to see Kioti operating videos for all attachments and impliments for all tractor models - heck I'd buy em for my tractor. I guess part of the fun is learning how to use the tractor and the attachments! Charlie
 
   / Dealer time?
  • Thread Starter
#5  
I can see where a new experience such as operating a new tractor for the first time can be daunting. This is why I asked the question. I agree that a detailed video might be a good idea, and possibly a good sales tool for the dealer. Even though I use tractors on a daily basis, every tractor is different and since my Kiotis were delivered by a trucking firm I had no one to answer the questions I had. How about a DVD with chapters on such things as the operating station, operating attachments, basic service...? I think this is a great idea.
 
   / Dealer time? #6  
</font><font color="blue" class="small">( For instance when buying a new car the salesman takes time to go over the features and workings of the car with the person who just purchased the car. )</font>

In my own experience, I've not had a car salesman spend much time doing that. I agree that tractor salesmen should provide some instruction, especially with safety concerns, but the amount of instruction might vary with the amount of prior tractor experience of the buyer. Maybe I'm different, but when I buy a tractor, car, pickup, etc., I want to read all the way through the Owner/Operator's Manual right away myself.
 
   / Dealer time? #7  
I will spend as much time as necessary. This will vary from coustomer to coustomer.
With a sure enough "newbe",or "green horn" I've been known to spend all day with them. Don't need anybody hurt.
 

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