It's not just the tractor industry. Customer service in most companies has gone down the toilet over the years. When I find a company with good company service, I try to stick with them. My Insurance company is great (Amica) and when we went on our honeymoon cruise (Carnival cruiseline), the service was like nothing else I have ever seen. I felt like a king on the cruise, and you know what? I would go again in a heartbeat.
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