sixdogs
Super Star Member
- Joined
- Dec 8, 2007
- Messages
- 13,817
- Location
- Ohio
- Tractor
- Kubota M7040, Kubota MX5100, Deere 790 TLB, Farmall Super C
I have a little phone story you might find interesting. I always liked At&T and viewed them as the best so when portable phones came out in the early 1980's I wanted the best so I bought an AT&T phone for a premium price. A few weeks into owning it, the aerial snapped off. It had a warranty but I soon found out that didn't cover the aerial. Duh, why not?
Anyway, you couldn't just replace the aerial, the phone had to come apart and AT&T repair wanted a dollar a minute to fix it for who knows how much. I paid $100 plus for the phone. I was so mad about this planned obsolescence, planned repair that I called AT&T corporate and I learned long ago to call the top dog. That was John deButts and I asked for him by name and to my surprise, he answered his phone.
We talked and when I explained I bought the best and wanted the best and not some trickery of an inferior product. I knew my stuff and he asked for improvement suggestions. We bantered back and forth, learned we were both hobby farmers while juggling the day job. We had a good conversation and he asked if I would be willing to test a prototype but soon to be released phone and give my opinion. Uhh, OK, sure. A few days later a new phone showed up that had a replaceable aerial, far different styling and instructions and other things I can't recall. It was noticeably different. It was a premium product and I don't recall ever seeing that model elsewhere.
What a great experience from a smart man and it kept me loyal to AT&T for a long time. Sadly, I learned he developed some rapidly progressive disease and died a few years later. He would have been a TBNer.
Anyway, you couldn't just replace the aerial, the phone had to come apart and AT&T repair wanted a dollar a minute to fix it for who knows how much. I paid $100 plus for the phone. I was so mad about this planned obsolescence, planned repair that I called AT&T corporate and I learned long ago to call the top dog. That was John deButts and I asked for him by name and to my surprise, he answered his phone.
We talked and when I explained I bought the best and wanted the best and not some trickery of an inferior product. I knew my stuff and he asked for improvement suggestions. We bantered back and forth, learned we were both hobby farmers while juggling the day job. We had a good conversation and he asked if I would be willing to test a prototype but soon to be released phone and give my opinion. Uhh, OK, sure. A few days later a new phone showed up that had a replaceable aerial, far different styling and instructions and other things I can't recall. It was noticeably different. It was a premium product and I don't recall ever seeing that model elsewhere.
What a great experience from a smart man and it kept me loyal to AT&T for a long time. Sadly, I learned he developed some rapidly progressive disease and died a few years later. He would have been a TBNer.