Dish Network Troubles

   / Dish Network Troubles #21  
<font color="blue"> I read that policy when I signed up in June of 2003 with three receivers. When I called Directv to activate my service I asked them about that policy. Their response: " You only need a phone line hooked up to order PPV from your receiver ."
I have never had a phone line hooked up to any of my three receivers and have never been charged extra. I have also never had to call and reactivate my receiver. </font>

That is most interesting. I know from our ISDN telephone equipment's log that the receivers are "calling home," and the vast majority of the connections do not complete. I think I may try disconnecting the phone lines to see if anything happens.

Thank you.
 
   / Dish Network Troubles #22  
</font><font color="blue" class="small">( <font color="blue"> I read that policy when I signed up in June of 2003 with three receivers. When I called Directv to activate my service I asked them about that policy. Their response: " You only need a phone line hooked up to order PPV from your receiver ."
I have never had a phone line hooked up to any of my three receivers and have never been charged extra. I have also never had to call and reactivate my receiver. </font>

You used to be able to buy ppv w/out a phn line. it just uploaded it for billing. if you didn't have a phn attached, you never got billed. so they said you had to have it for the svc to wrk. it was a scare tactic so they wouldn't lose billing ppv. nowadays, you can't ordr ppv w/ the remote unless you have the phn line attached.

That is most interesting. I know from our ISDN telephone equipment's log that the receivers are "calling home," and the vast majority of the connections do not complete. I think I may try disconnecting the phone lines to see if anything happens.

Thank you. )</font>
 
   / Dish Network Troubles #23  
</font><font color="blue" class="small">( <font color="blue">You dont have to have a phone line with DTV, you just wont have the ability to order PPV through the receiver. Thats the only reason why, you can mirror your package on another receiver for $4.99 a month and that dosent require a Phone line either.</font>

Unless they have changed their policy since we signed up two years ago, which I received in writing, ordering the second receiver does requires a phone line on both receivers. Here's a current quote from DirecTV:

<font color="red"> Q: If I have more than one receiver, do I have to pay a full monthly subscription for each receiver?

A: No. DIRECTV allows you to connect more than one television in a single household to our services. If your receivers are connected to the same phone line, we can "mirror" your subscription. In other words, the programming you request for the primary access card in your receiver is copied for all of the access cards in the other receivers and you are authorized to receive this same level or programming on these televisions. Instead of charging you a separate monthly subscription for each receiver, we simply charge a $4.99 monthly service fee for each additional receiver.

When we "mirror" your subscription to additional receivers, we do verify that all your receivers are continuously connected to the same phone line. If we find that a receiver with "mirror" service is not connected to the phone line, we will discontinue service to that receiver and you will need to call us to re-establish that service. </font>

You are correct that it is not required on single receiver installations unless you want PPV.

<font color="blue">
DirectTV solved the "hacker" issue over a year ago when a new card was issued. The updates you mentioned were either specific to your brand and where not across the board....The DVR models most likely were updated because of software bugs, not security issues.... </font>

We have had DTV for two years. We have never been issued a new card. No one will ever "solve" the hacker issue; they can only fight it continually. As long as there is something to steal, some people with always try to get it for free.

The updates were across the board and involved a general reprogramming of access cards, a routine anti piracy activity, according to the information I received. The problems themselves were specific to only certain groups of receivers. We were lucky enough to have two of them. /forums/images/graemlins/mad.gif

We do not have a DVR.

The fact that you have different information on what happened than I, illustrates the lack of communciations and customer care from DTV.
)</font>

Snowridge,
I stand behind my statement on phone lines not required for every receiver only the primary receiver would need a phone line if mirroring the subscription was done ($4.99 option), and the PPV option would not be available..
They do not require phone lines for RV and Boat applications as another example.
As for your card not being switched, thats because you have the newer card already, otherwise it wouldnt work and you would have no TV. DTV no longer has a hacking problem - Period- DISH network does but thats ending as we speak....Give me the model of your receiver and I can tell you what the update was for. Since the security is no longer an issue, the updates (if any) were not about that. I'm curious as to the date, make and model of these events because I havent heard a complaint similair to yours -
Sound like equipment issues instead....

Ducati
 
   / Dish Network Troubles #24  
<font color="blue"> DTV no longer has a hacking problem - Period- </font>

I saw an ad in the paper last week that read: <font color="red"> "I pay top dollar for DISH Network receivers, cards, and dishes. NO DIRECTV!" </font>

Lawrence
 
   / Dish Network Troubles #25  
<font color="blue"> Since the security is no longer an issue, the updates (if any) were not about that. I'm curious as to the date, make and model of these events because I havent heard a complaint similair to yours -
Sound like equipment issues instead.... </font>

Look at this thread.
Here is another.

Please give your reference that says DTV does not reprogram access cards over the air for security purposes.
 
   / Dish Network Troubles #26  
</font><font color="blue" class="small">( <font color="blue"> DTV no longer has a hacking problem - Period- </font>

I saw an ad in the paper last week that read: <font color="red"> "I pay top dollar for DISH Network receivers, cards, and dishes. NO DIRECTV!" </font>

Lawrence )</font>

I think this was to support my postion? /forums/images/graemlins/smile.gif DISH has a problem now, but its basically resolved -new cards, and different keys, and firmware upgrades, etc..

DTV came out with a new card with its own software firewall, and shut off the older problematic data stream over a year ago...They no longer has a security issue, and have no need to send any security updates like they did in the past.

Ducati
 
   / Dish Network Troubles #27  
<font color="blue"> I saw an ad in the paper last week that read: "I pay top dollar for DISH Network receivers, cards, and dishes. NO DIRECTV!" </font>

The individual may be an authorized Dish installer/dealer.

He may also be a hacker or hacker wannabe. DirecTV has been absolutely vicious going after hackers and even suspected hackers in court. Just the possession of an access card reader has gotten people sued, even when they had legitimate reasons for owning one.

Whomever placed the ad may just be playing defense.
 
   / Dish Network Troubles #28  
</font><font color="blue" class="small">( <font color="blue"> Since the security is no longer an issue, the updates (if any) were not about that. I'm curious as to the date, make and model of these events because I havent heard a complaint similair to yours -
Sound like equipment issues instead.... </font>

Look at this thread.
Here is another.

Please give your reference that says DTV does not reprogram access cards over the air for security purposes.
)</font>

No references required because what you experienced was a firmware update for the hardware (receiver). Problems like that has happened with other models as well. They do this for added features, software bugs, etc....It wasnt for security of the access card or receiver. As I told you before that was resolved when the P3 data stream was shut down. P4 & D1 cards are being used only these days and its mostly D1.
They used ECM's in the years past to neturalize hacked cards, and basically it never effected a legitimate card, and if it did they switched out the card. They havent sent a ECM, or did a DSW update in over a year. Because they dont need to, problem resolved....I hope you got the appropriate service credit, or equipment for the inconveniece. It effected a narrow group of receivers, dosent look like it was wide spread.

Ducati
 
   / Dish Network Troubles #29  
<font color="blue"> No references required because what you experienced was a firmware update for the hardware (receiver). </font>

In other words, you can't supply any references for what you are stating.

<font color="blue"> It effected a narrow group of receivers, dosent look like it was wide spread. </font>

Of the type of receiver that we have, only some were affected. Other receiver types were also affected, mainly some of the Tivo folks. The target wasn't simply the firmware in our receiver type. The common denominator may in part be the access card type. We have P4s.
 
   / Dish Network Troubles #30  
</font><font color="blue" class="small">( <font color="blue"> No references required because what you experienced was a firmware update for the hardware (receiver). </font>

In other words, you can't supply any references for what you are stating.

)</font>

You seem to be hung on up something I didnt say - what happened to you in January wasnt a security update to your card or receiver. I was clear on when the updates(for theft preventative measures) to the card stopped. Its was long before your problem in January...P4 card's were never compromised and are still in use...professional experience in the matter is reference enough for me, maybe not for you so there is always Google...

I'm certain i'm finished with this subject - enjoy

Ducati
 

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