Does anyone have a feedback email addy for John Deere / Fronter

qni51 · Aug 22, 2009

So far I have not been able to find one.

Do they think they are so perfect that they don't need customer feedback

ninefinger · Aug 22, 2009

qni51 said:
Do they think they are so perfect that they don't need customer feedback

Around here they do, service and attitude is the main reason I looked elsewhere for a tractor. Very happy with my 30 year+ tractor and my dealer is first class.

qni51 · Aug 22, 2009

I am not talking about local dealers. I am talking about corporate.

They are the ones who are responsible for manufacture and are supposed to QC products.

My new forks were apparently npt QC'd. it takes a 10 LB maul to move the forks. That is NOT QC.

ninefinger · Aug 22, 2009

I understand wanting to voice your concerns to corporate but in the end is it not the dealer that should/would correct the problem. I also understood you were talking about corporate email, my point was my tractor budget when I was ready to buy was way flexible. there was nothing on the yard I could not have written a check for. For that I expect to be treated better than being an annoyance. Left the dealership and never looked back.

kennyd · Aug 22, 2009

qni51 said:
I am not talking about local dealers. I am talking about corporate.

They are the ones who are responsible for manufacture and are supposed to QC products.

My new forks were apparently npt QC'd. it takes a 10 LB maul to move the forks. That is NOT QC.

I think your dealer should be the first point-of-contact. They sold them, they should service them.

Ken45101 · Aug 23, 2009

ninefinger said:
I understand wanting to voice your concerns to corporate but in the end is it not the dealer that should/would correct the problem. I also understood you were talking about corporate email, my point was my tractor budget when I was ready to buy was way flexible. there was nothing on the yard I could not have written a check for. For that I expect to be treated better than being an annoyance. Left the dealership and never looked back.

LOL. I first checked your location to make sure you we weren't talking about the same dealer!

Ken

ninefinger · Aug 23, 2009

Ken, I see JD did not get any of your "green" as well. I do not understand people in business not trying to provide good service, but I have two JD dealers, one close and one an effort to go to--just do not darken their door anymore.

Runner · Aug 23, 2009

JD Corporate sent me a one page questionaire about my "dealer experience" two years after the purchase. I sent them back a 5 page letter outlining my experience and opinions, good and bad about the equipment (mostly good about the equipment). Got a thank you note back.

Sorry, can't help with the corporate email address.