Email from Atwoods

[Xfaxman]

Got this this morning:

This is the link: Summit Tractors

To this:

Clicked Store Locations, got this:

Clicked Shop Implements on that page and got this:

Don't know if Atwoods will stock any of this.

 

[Thomas]

Interesting.

 

[Torvy]

That wouldn't be such a good deal for me. I've got 2 within 20 miles or so. Only cost me $240 to have a much bigger tractor shipped 80 miles.

 

[2manyrocks]

The recent thread on dealer trade ins also makes me wonder what happens if you buy one of these 25hp tractors and then decide you'd like to trade up on a bigger tractor. So far as I know, Summit doesn't have a larger model to trade for?

 

[Summit Tractors Support]

Good day,
Summit sells our tractors directly to our retailers. Therefore, trade-ins will not be possible in the future for a larger HP tractor. Further details and pricing on our 36 HP tractor will be available later this fall and we plan to have it available for purchase in early 2024. Please visit our website at www.summittractors.com and subscribe at the bottom of the webpage to be notified on any news or updates regarding our product.

 

[isleview]

This is constructive feedback for Summit Tractors and Atwoods. I hope it’s useful for anyone considering ordering a TX25 online.

A quick TY to Courtney with Good Works Tractors. I understand that he’s not promoting the brand anymore, but his Summit content is the reason I ultimately ordered the TX25.

—

Early last week, I ordered a TX25 (couldn’t wait for the 36hp model, unfortunately) from Atwoods along with four Summit attachments; grapple, BoxPlane, rear blade and landscape rake. The flat rate shipping was $500 as advertised.

Ordering was mostly quick and painless (Atwoods had to recode their flat rate freight charge, as it was initially ~$1,500 for some reason, but they fixed it after a quick email). I like quick and painless.

A day later the $500 discount offer was released. When I called, Atwoods price matched the $500 discount offer mentioned above by way of promising a refund the same day the offer was emailed to customers. TY, Atwoods.

It’s been about five days and I’ve yet to be contacted regarding the delivery process and timeframe. Nothing from Atwoods and nothing from ST. That would be my only complaint so far; zero follow up on an order north of $26,000.

Being in the e-commerce field, I view a detailed follow up explaining
the delivery process as table stakes in 2023. We’ll see what happens, but I feel like the order — and my projects — are floating out there somewhere. Not a dialed in purchase experience so far.

To make matters a bit more complicated, I’ve got a fully loaded HLA snow pusher, a chipper, and a bunch of add-ones ordered and paid for, all sized to the TX25, so I need this to end well.

Fingers crossed ST and Atwoods exceed my expectations and the TX25 and implements arrive expeditiously and in excellent, ready to work condition, as I’m pretty excited about this tractor.

 

[Summit Tractors Support]

This is constructive feedback for Summit Tractors and Atwoods. I hope it’s useful for anyone considering ordering a TX25 online.

A quick TY to Courtney with Good Works Tractors. I understand that he’s not promoting the brand anymore, but his Summit content is the reason I ultimately ordered the TX25.

—

Early last week, I ordered a TX25 (couldn’t wait for the 36hp model, unfortunately) from Atwoods along with four Summit attachments; grapple, BoxPlane, rear blade and landscape rake. The flat rate shipping was $500 as advertised.

Ordering was mostly quick and painless (Atwoods had to recode their flat rate freight charge, as it was initially ~$1,500 for some reason, but they fixed it after a quick email). I like quick and painless.

A day later the $500 discount offer was released. When I called, Atwoods price matched the $500 discount offer mentioned above by way of promising a refund the same day the offer was emailed to customers. TY, Atwoods.

It’s been about five days and I’ve yet to be contacted regarding the delivery process and timeframe. Nothing from Atwoods and nothing from ST. That would be my only complaint so far; zero follow up on an order north of $26,000.

Being in the e-commerce field, I view a detailed follow up explaining
the delivery process as table stakes in 2023. We’ll see what happens, but I feel like the order — and my projects — are floating out there somewhere. Not a dialed in purchase experience so far.

To make matters a bit more complicated, I’ve got a fully loaded HLA snow pusher, a chipper, and a bunch of add-ones ordered and paid for, all sized to the TX25, so I need this to end well.

Fingers crossed ST and Atwoods exceed my expectations and the TX25 and implements arrive expeditiously and in excellent, ready to work condition, as I’m pretty excited about this tractor.

Hi there, thanks for your purchase of a Summit Tractor. We will reach out to Atwoods to figure out an eta and get a confirmation sent over your way. We apologize for the delay and appreciate your patience and consideration. Can you direct message us your name and contact info so Atwoods can find your order? Stay tuned...

 

[isleview]

Hi there, thanks for your purchase of a Summit Tractor. We will reach out to Atwoods to figure out an eta and get a confirmation sent over your way. We apologize for the delay and appreciate your patience and consideration. Can you direct message us your name and contact info so Atwoods can find your order? Stay tuned...

Hi, Summit,

Thanks for the follow up. I understand that online ordering is new. It sounds like Summit and Atwoods are motivated to get the experience dialed in for customers.

I sent a follow up email to Atwoods asking for more detailed information. I’ll also get in touch with you via a Private Message here.

 

[isleview]

Early last week, I ordered a TX25 (couldn’t wait for the 36hp model, unfortunately) from Atwoods along with four Summit attachments; grapple, BoxPlane, rear blade and landscape rake. The flat rate shipping was $500 as advertised.
….

Summit‘s transportation department reached out mid-week. As of yesterday I have an eta that would put delivery about two weeks after placing the order.

Post purchase, Summit’s been responsive to my inquiries here and by phone. It’s appreciated.

Atwoods hasn’t been very responsive unless I call. Several emails have gone unanswered. Seems like they’re still dialing in online Summit orders.

Hope this helps set expectations for those of you considering an online order.