Emails for Quotes Unanswered

[Diggin It]

I need to do some roof work and put together a small sketch with measurements and materials needed. Last week I sent that in an email to three local merchants via their contact/sales/quote links posted on their websites. By today, I had not received answers from any of them, so I made some phone calls. Two of them indicated they do not generally check those email addresses and the messages were probably deleted or purged by now. They gave me different addresses on the phone and I resent the request while they checked to see if they received them. The third could explain why he didn't see the message sent to his direct email (his name @ vendor) but asked that I resend it and he'd look for it.


I guess I don't understand why they post emails address for sending quote in or asking about sales information and then never check the mailboxes.

 

[3Ts]

I've experienced that also. I suspect they got so few email responses initially, they just quit checking them.

The other problem I have is that I get someone to come out to look at a project and give me a bid. He comes out, takes notes & measurements, says he'll get me a quote in a couple of days and I never hear back from him.

 

[Code54]

I've experienced that also. I suspect they got so few email responses initially, they just quit checking them.

The other problem I have is that I get someone to come out to look at a project and give me a bid. He comes out, takes notes & measurements, says he'll get me a quote in a couple of days and I never hear back from him.

That happens a lot nowadays and I don't get it. Why waste the time coming out if you really don't want the work. We wanted to get some concrete work done years ago, I called 10 places, 2 showed up. The first guy could not figure out the sq footage so basically we only had one person to chose from....

 

[PILOON]

Quite common and very frustrating.
I have to believe it is upper management that wants to join the hi tech era but that the staff is still in low tech mode.
Staff age probably also comes into play.
Then comes 'not my job'.

Next comes that today most phone calls go to a recording "your call is important, please leave a message"
Yeah, sure, so is my time and I don't plan on sitting by the phone all day in case you do call.

LOL, my message often says "My time is too important so sit and wait so leave a message as to when you will be calling back"

 

[Zebrafive]

I had the same experience. I called for a quote for plumbing job.

It had to be licensed plumber, I was not allowed to do the work, not my house.


One guy that answered said it was his son's business, tell me what you need and if he wants to do the job he will call you back...…………………….

 

[muddstopper]

I absolutely will not partake in a text fest. I aint typing out a conversation on a cellphone pad. If someone has the time to type out a message, they have time to dial the phone. Send me a text or email and I might get around to seeing or answering in a day or two. my phone is always in my pocket, give me a call and I will answer and talk to you then. I had a new techie boss once, he wanted to send me text all day giving me instructions of the work he wanted done that day. He would get pizzed when I wouldnt reply and the work didnt get done. He went so far as to order me to read his text messages. I laughed at him and asked him who was paying my phone bill. Now if the company wanted to pay for me a phone then I might look at it every now and then to see if I had a message, other wise *** off. Needless to say, he started calling me after that.

 

[shooterdon]

I believe most are rather poor business people. There is a reason so many companies fail.

 

[Fallon]

Personally I prefer text or Email. That way I dont have to take notes or rember what I quoted. If my tractor work was more than a side gig I'd invest in CRM software to track that stuff, but I dont do enough work to justify it. No excuse for shoddy communications though. If you are going to post a way to communicate, you need to respond promptly. Otherwise you are just pissing off potental customers.

 

[Doofy]

I absolutely detest ringing phones. eMail is my preferred form of business communication. Chubby fingers and tiny keypads on cell phones are a non-starter too.

 

[Industrial Toys]

Same reason Web sites are so lousy. Out of date, don't reflect current products or valid dealers. You click on products and the first thing you see is "Out Of Stock".

Everybody likes the "idea" of alternative sources of business and revenue, but con't want to give them the support they need.

I want an 800 number front and center in any ad. They know their web site. Let them look for the stuff I want and send me a link . I tell companies and banks what I think of their on line offerings when they try and direct me there.