/ EverythingAttachments.com #2,161
- Mar 12, 2009
- Newton NC
- Which One do you want to know about?
I know there are a million ways of making things easy/better from the outside, looking in, and I appreciate the advice.While I understand your concerns I still think something is doable. If you continuously have 1,000 open orders it might warrant hiring someone full time just to update people. Five days in a week they could update 200 people a day and everyone would get updated once a week. Or maybe hire someone part time and update biweekly.
As to the computer I wasn’t thinking it should be predicting delivery times it could just be used to parse the data. For example an update could look something like this with the numerical data auto populated by the computer.
“Hello Bob this is EA with your weekly update on your wicked grapple. We were waiting on Hardox from our supplier but it arrived last week and our CNC machines cut out 864 tines. We anticipate welding them up and shipping out 24 grapples this week. There are currently 287 orders for grapples in front of you. Thank you for your patience and we are doing the best we can in these times and will update you again next week”
I know this type of thing doesn’t directly bring in revenue like spending money on advertising, salesman, or welders but to me it is a necessary evil of running a larger company. I am sure a percentage of your customers don’t care but there is also a percentage who will be upset and won’t be repeat customers. I am trending towards the latter category.
It really doesn’t matter how awesome your product is if I pay in full up front and and am given a delivery estimate and it goes way past that and I am not told what is going on it doesn’t leave a good taste in my mouth. Almost feels like tough sheet we have your money you will get it when you get it. On the other hand if I am frequently updated, even if delivery goes beyond estimated, it is much more palatable.
Bottom line is it is your company run it how you want. You may have a big enough fan base that you don’t care if you alienate some customers. The general consensus is your products are the best and EA goes above and beyond in testing and designing things to make them the best. It would take the company to the next level if that same push for excellence was there on keeping customers informed on their orders.
Yeah, 1000+ orders is for grapples only....we make maaaany more products, and demand has been unbelievable for quite a while.
Earlier, a guy told us his dealer said it'd be sometime next year for a land pride grapple, so there are positives in our situation, I guess.
We'll do the best for you, sir. You know where we are if you have any questions/concerns. If you want to give me a call, I can make sure we plan to ship the toothbar separately, because I can't easily link your order by your tbn name. 828-464-1200