Frustrated buyer

CT_Tree_Guy · Mar 29, 2006

I’m thinking I might have to go orange in hope of getting some service. 

Wouldn't be the worst thing that could happen. /forums/images/graemlins/smile.gif

Piedmont, welcome to TBN! Yes, this really is an amazing place - lots of very nice, helpful people.

I have a Kubota, but JD sure makes fine tractors. I really think they're both awfully hard to beat. Which model of JD are you looking at? If it's a Twenty series, I'd really encourage you to keep trying to find someone who's willing to sell you one while letting you keep your dignity - I'm really impressed with them. They have lots of refinements that Kubota doesn't offer, and the cabs are said to be unmatched.

Anyway, as others have said, maybe it's time for a face-to-face with a salesman or dealer who knows how to treat customers right.

Good luck with it, and again, welcome -

John

rockyridgefarm · Mar 30, 2006

( but you would think JD would be interested in their dealer follow-up.
)

I do IT work for an Auto dealership. The factory is really big about responding to emails. They are all over us to respond within so many nanoseconds and they rate our performance as if it was oxygen we were delivering to an ICU ward.

But the system crashes all the time, and even when it works, the results are very disapointing. Maybe it is too easy for potential customers to request a quote this way. Maybe most of them are 12. Probably the good ones are always lost in the server meltdowns.

But, I have even been a proponant of using Deere's system to get quotes. But, no more. I have had dismal results with ot, only to be treated very professionally when I call or stop by.

Even a faxed in bid request will likely get better results. Maybe they are more likely to respond when they know you went to a LITTLE trouble to ask for their response.

Piedmont · Mar 30, 2006

Ct
Thanks for the feed back I looking at either the JD 2305 or the Kubota 2350. I have abouit 3 acres of grass to cut and I need a loader for moving supplies and landscaping no real heavy lifting.
Any comments on either machine?

CT_Tree_Guy · Mar 30, 2006

Piedmont -

I'm really not very familiar with those two machines, and they are so close in their specs that I'd be hard-pressed (and probably out of line) to try to recommend one over the other. I have a feeling that if you carefully study and test-drive both of them, something (or things) will cause you to prefer one over the other.

About the only thing that I saw in the specs that would be a negative for me (other than a 2-range hydro, which they both have) is the quarter-inching 3PH control on the 2350; if the 2305 has position control, that would be a point in its favor (again, for me).

Maybe someone with direct experience with them as mowing machines can give you some help, or maybe someone will have a completely different machine to recommend. Around here, you never know. /forums/images/graemlins/smile.gif

Good luck, John

rockyridgefarm · Mar 30, 2006

Kubota compares theirs to Deere's lawnmower line in the compare tool on their website; so it must not come close to Deere's SubCut... /forums/images/graemlins/grin.gif

Actually it looks like a nice machine, though I understand those quarter inch 3 points are a bit odd.

Kubota is going to sloped hoods, curved loader arms, tractor mounted scv's, and twin pedal hydros. What a strange world....

jcmseven · Mar 30, 2006

If you wish to PM me, I can direct you to my dealer. He is computer saavy and will happily take your money.

John M

dubba · Mar 31, 2006

I find dealer with the tractor, RV, car dealers to be an in person sort of thing. When I purchased my small used RV at a small local dealer, I happened to get the salesman who was also the IT guy. They have a web presence that is very small, you almost have to know their name to find their web page & he says that they get almost 300 emails per day. Next to impossible for a 3 salesman team to respond to all of them with all the people walking in the door. Not trying to make excuses, I think some dealers just get overwhelmed with the "world wide market"

RalphVa · Mar 31, 2006

I got essentially the same (approx. 25% off MSRP) quotes from 2 JD dealers for my 4010. The quotes were right in line with numbers for a Kubota B7510. The dealer nearest me had one in stock. I naturally went with him (Piedmont Equipment in Charlottesville). My neighbor bought a 4310 about 6 months or so before and couldn't deal with Piedmont and went over the mountain to the other dealer I got a quote from. The dealer there deals more in the bigger tractors and didn't have a 4010 in stock.

A JD dealer in Orange gave me an MSRP quote. He didn't deal much in smaller tractors.

Ralph

1bush2hog · Apr 4, 2006

Hey Piedmont -

I had the same problem with JD dealer in WNC when I was looking too - I ended up with a New Holland instead, saved some bucks, and got a great machine and a better dealer

PM me if interested in any details.

BTW - I bought in the Hendersonville/Asheville area