frustrated customer

Anonymous Poster · Jul 8, 2001

Greetings to everyone! I have been away a while,and I just wanted to say hay!/w3tcompact/icons/cool.gif Me and my L3000 are getting along just fine. The last time I posted, it was about moving snow and now we are " DOIN IT IN THE DIRT " (way too much fun-not nearly enough implements) I did manage to get a boxblade though. I have been logging and skidding trees mainly, the Kubota does'nt even hesitate about it, just it and a chain. Well , about my post now, the Kubota was delivered with a gas gauge that never worked, I told the dealer about a week after I got it , he said it was a common problem and that he was busy and he would fix it, I said no problem get to it when you can. I figured a week or a month at the most. Well it has been six months now, and it is kind of a pain in the butt to have to guess or look to see where the gas is ten times a tank ful. I realize he is busy trying to run a buisness so I have been patient, I have asked seven times now and every time I have gotten the answer "right , ok we will get to it" if I could I would just fix it myself but I can't. I would like to know what others would do from here. Thanks

Anonymous Poster · Jul 8, 2001

Be nice about it... light a fire under the dealer's back side...

I'd call the dealer up, tell him because of the faulty fuel gauge since day 1, that you've been patiently waiting for him to repair..., you have now run out of fuel, you can't start your tractor and you don't know how to bleed the lines... so please come out and take care of the situation now, because I'm stuck in the middle of a major planned job and my helpers are standing around getting paid and nothing is getting done until you get here... {or something along that tune?}

By the way, Mr. Dealer, what is the toll free number for Kubota Customer Service Rep. so I can discuss this further...if need be.

JOR_EL · Jul 8, 2001

You might mention that you didn't REALLY expect the same kind of attention that you got BEFORE the deal was made, but this is still a LITTLE disappointing! /w3tcompact/icons/laugh.gif

Larry

kerr · Jul 8, 2001

Get ya a pocket full of tools and go visit the dealership.Find a unit the same as yuors,pop the hood,go ta looking around in there kinda talking to yourself,pull out a screw driver and go ta pulling the sending unit off.If someone hasnt come out ta greet ya by than,pull the sucker!Fuel is gonna run so stay back!If someone greets ya before you get to the units,have a shitfit on em!!Still not happy,dont make payments for awhile and tell em why.I would call every 800 no.to kubota i could find.Try calling another dealership"nice now,treat folks the way they treat you for sure" tell him the deal and your patience being taken for stupidity.Screw em,throw em in the creek any way you can.

JOR_EL · Jul 8, 2001

If you follow Kerr's advice, let us know when you're gonna go in.

A bunch of us want to WATCH!!

/w3tcompact/icons/tongue.gif /w3tcompact/icons/shocked.gif /w3tcompact/icons/laugh.gif

Larry

Anonymous Poster · Jul 8, 2001

Kerr,

Now, there's an approach... I never would have thought of...

kerr · Jul 8, 2001

Or ,just post the name of that potlickin dealership here.?????????????????????na,go the other route.Good luck eather way.

r0GuE · Jul 8, 2001

Call the dealership, naaa... go there. Tell them VERY specifically (be nice, even though they'll still think your an a.h. just for requesting decent treatment). Tell them,
"I want my gauge fixed in 7 days or less."
I truely believe you need to be specific with these bufoo.. I mean dealerships! Some simply have no idea that there are people who expect to be treated with courtesy and respect in a timely manner. You need to articulate that. If you are not absolutly explicit in your request/demand, they will slip it on for weeks months or never.
I mentioned in an earlier post what I would have done different in the purchase of my BX. This is what I meant. Not to neccessarily be rude, as that serves no end, but to be extreamly explicit so as to eliminate confusion. Now stop being a door matt, it's not fair to you, nor to the value/hard work you have invested in your machine. Good luck!

Rogue

JerryG · Jul 8, 2001

Hay, do it this way….Call and order the part from the parts dept. Find out when it will be shipped in. Call the Service Manager and make an appointment for a day or two after the gauge should be in. When you drop it off, tell the service manager that the parts dept. has it and it’s in your name and that it is warranty work.
If you do it this way, you are in control all the time and not the non-responsible dealer

Anonymous Poster · Jul 8, 2001

Jerry,

What's he gonna do, when it's only a "bad" connection @ the fuel sending unit... that's probably causing all this grief... /w3tcompact/icons/smile.gif

P.S.- Don't burn any bridges... you may have to cross them.