frustrated customer

TWINKLE_TOES · Jul 8, 2001

Kerr,

I like the way you think/w3tcompact/icons/smile.gif. I'll bet you don't have to wait for your dealer to be responsive, if he is still alive.

Al

RobertN · Jul 8, 2001

When you go in, do as Rogue says. But, also bring in the paper showing the date of purchase, and the date of each time you called or stopped by the dealer to ask about the repair. Be sure to document EVERY time you have asked about the repair in the past, and continue to do so until it is done. Be VERY forward with ALL the dates you have inquired about the repair.
Either they will get the idea when you show them, or you will have proof for when you go to customer service.

Also, wherever you can, document who you talked to about the repair and parts.

If you go and tell them you were there April 2nd, April 12th, May 7th, May 24th, Jun 5th, and July 8th, then they should get a clue.

This way there is no confusion. You can show how the little irritation became a problem.

Also, on the document, track how much time you have spent on the phone, and spent driving back and forth.

RobertN in Shingle Springs Calif

Snell · Jul 9, 2001

Make sure you talk with the service manager, not just the salesperson. Not that the message and need for an appointment/warranty work shouldn't of gone through, but sometimes it doesn't...

Will · Jul 9, 2001

My normally excellent dealer got into some sort of disagreement with Kubota, and for quite a while they weren't getting many new tractors to sell. I got stuck in the middle and ended up waiting three months for a new tractor. I think I would have waited even longer, but I finally called up the Kubota distribution center for my state and told them that I didn't want to get stuck while Kubota and my dealer worked out whatever their problems were. Amazingly enough, two days later I had my tractor. While I was at the dealer's the phone rang, and all I heard of the conversation was, "Yes, he's here now".

Hopefully this will leave you convinced that up the chain of command, Kubota is committed to their customers. The trick then is to figure out how to get what you want while staying on good terms with your dealer.

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Here's a link with pricing info on Kubota B series tractors.

kerr · Jul 9, 2001

I would say that 6 mounths is very patient.Yes maybe the dealer figures the unit will be in for some kind of work and ill get to the fuel guage than.Or maybe he is real busy?Sorry fellas,its a big ol crock-a-smoldering crap!This ia a clear case of ,i got your money,whats he gonna do about it .Seams ta me anyway.Show this potlicker how the cow eats the cabbage.O-yah,make sure the float aint stuck in the bottom of the tank.

Anonymous Poster · Jul 10, 2001

Hello,this is putty340 with the L3000. I don't know why this board won't take my username, it keeps telling me that this username is allready taken, I know it is - it's mine! Anyway I think I know where I am going wrong. I am going in to pay my payment every sixteenth of the month and everytime I talk to the salesman who sold me the tractor. I think maybe I need to talk to a manager, or the owner. I would think the salesman would want to fix this so the owner does'nt have to deal with stuff like this, but obviously thats just what I think. This is my first new purchase of anything , so I don't have much experience in this area. I don't know if I can go in and pull parts off another tractor, but I will be firm. I have noticed that the dealership is switching over to Newholland,they have always sold both, but there is far less orange there nowadays, I wonder if that has something to with it. thanks

skent · Jul 10, 2001

Try logging in before you try to post or reply to any posts. It happens to me occasionally too, and logging in usually works.

Steve

RobertN · Jul 10, 2001

When you go in, do like I mentioned in previous post. Give the manager a document showing the dates that you asked for this repair. If you just say you told the sales guy 6 times in the last 6 months, the point will not get across... If you show them that you tried, and prove the point with documentation, you should get better immediate service.

Make sure to document all requests and conversation until the problem is fixed. If it is not, you can provide the data to Kubota Customer service.

RobertN in Shingle Springs Calif

Anonymous Poster · Jul 13, 2001

Well sometimes a low-ball dealer will not like to perform warranty, Because they dont make the same on that as they do for Labor they charge for doing service work. So if you bring your tractor in for service and have them fix it at the same time they dont mind that because you end up paying the differnce in the end. If they are not a low-ball dealer and just over worked then make a appointment to bring the tractor in and have it fixed then everone has time to be ready for fix. But that type of problem should have been caught in the pre-assemble or Del. And if they use the Kubota check list that you use when taking a tractor out of the crate, that is one of the checks your supposed to do. If that all fails Call or write the Factory!!