General customer service question

[Express]

I tried to buy a tractor from them but they do not have one in stock and want to charge big $ to ship one in. Besides the salesman doesn't seem interested in my business . I ask him to call and never returns my calls

 

[DT86]

No but you may be last in line for service.

I've personally seen that happen.

 

[Express]

So it's like dealing with the Mob. I should try to find away to buy through them?

 

[Waldershrek]

The real customer service is done by the dealers and really hasn't got much to do with the manufacturer. Better customer service comes from the dealer with the best mechanics, the best sales people and the best business owner unfortunately no one has the best of everything. Only you can determine who is the best dealer for you, get to know them both and make your decision they are both good tractors and I don't have either one of them.

This is probably the best general answer in here. A good dealer can almost make an inferior product worth having.