CVHoss
Gold Member
When I first decided to buy a Deere, I wasn't sure if I would be able to deal with the local JD dealer. They are the only Deere dealer within a fair driving distance, and I wasn't sure how competitive they would be compared to the Kubota dealer 35 miles away. However, after a bit of negotiating, I worked out a deal with them that I felt was very fair. They seemed more than willing to "get right" with the price and were very friendly. It appeared that they were anxious to please. I'm starting to feel that I made a good decision to buy from them.
After seeing a lot about the battery acid problems with the 4000 series, I contacted my dealer. All I wanted was the retrofit battery cap that vented under the tractor. They offered to come to my house, but I took it out to them anyway. Not really any trouble considering they are only about 5 miles from my house. They removed the original battery, flushed and neutralized the entire compartment, repainted everything inside and installed a new Strong Box battery with the vented caps. They also told me that they had created a service record on it and to check the oil cooler from time to time. While it showed no corrosion at the time I took it in, they said they would also put in a new cooler should any leakage start. Total down time: 2 hrs.
Last Sunday, I took the front end loader off the tractor for the first time. Everything went just like the video said it was supposed to. Quick and easy. Only problem was, after I put the loader back on, the right support tower would wobble excessively. Called the dealer Monday morning, explained the situation to him and told him I'd like to bring it in to make sure that I had it mounted correctly and that all was o.k. He told me to bring it in at 1:00 p.m. Took it in and, with 4 mechanics looking at it, they couldn't figure out what was wrong, although they all agreed that it shouldn't be doing that. They asked if I could leave it overnight so they could work on it. The service manager called at 11:30 a.m. the next day to tell me it was fixed. When I went to pick it up, they had replaced the entire right side of the loader assembly including the mount that bolts to the tractor and the locking frame in the front. They said they never could figure out what had gone wrong and why it didn't wobble until after I had removed it and reinstalled it. They're only guess was that it may have been sprung from the factory but since they didn't do the original installation (the tractor was brought in from another dealer) they couldn't be sure. Why didn't I have to wait while they ordered parts for it? Because they pulled a brand new 430 loader off of a new tractor on the lot, took the needed parts off of it and installed them on mine so I wouldn't have to wait. That's my definition of customer service. Total down time: 22.5 hrs.
In these times, and especially with the immediacy of the Internet, it seems like all we ever hear are stories of poor customer service. I just thought I'd pass on what I thought was exemplary service by O'Malley Implement, Pittsburg, Kansas.
Hoss
p.s. After loading my tractor up when they finished the fel work, I decided that since they were going to take care of me like this, you should reward good service with continued support, so I went in and bought a new chain saw from them.
After seeing a lot about the battery acid problems with the 4000 series, I contacted my dealer. All I wanted was the retrofit battery cap that vented under the tractor. They offered to come to my house, but I took it out to them anyway. Not really any trouble considering they are only about 5 miles from my house. They removed the original battery, flushed and neutralized the entire compartment, repainted everything inside and installed a new Strong Box battery with the vented caps. They also told me that they had created a service record on it and to check the oil cooler from time to time. While it showed no corrosion at the time I took it in, they said they would also put in a new cooler should any leakage start. Total down time: 2 hrs.
Last Sunday, I took the front end loader off the tractor for the first time. Everything went just like the video said it was supposed to. Quick and easy. Only problem was, after I put the loader back on, the right support tower would wobble excessively. Called the dealer Monday morning, explained the situation to him and told him I'd like to bring it in to make sure that I had it mounted correctly and that all was o.k. He told me to bring it in at 1:00 p.m. Took it in and, with 4 mechanics looking at it, they couldn't figure out what was wrong, although they all agreed that it shouldn't be doing that. They asked if I could leave it overnight so they could work on it. The service manager called at 11:30 a.m. the next day to tell me it was fixed. When I went to pick it up, they had replaced the entire right side of the loader assembly including the mount that bolts to the tractor and the locking frame in the front. They said they never could figure out what had gone wrong and why it didn't wobble until after I had removed it and reinstalled it. They're only guess was that it may have been sprung from the factory but since they didn't do the original installation (the tractor was brought in from another dealer) they couldn't be sure. Why didn't I have to wait while they ordered parts for it? Because they pulled a brand new 430 loader off of a new tractor on the lot, took the needed parts off of it and installed them on mine so I wouldn't have to wait. That's my definition of customer service. Total down time: 22.5 hrs.
In these times, and especially with the immediacy of the Internet, it seems like all we ever hear are stories of poor customer service. I just thought I'd pass on what I thought was exemplary service by O'Malley Implement, Pittsburg, Kansas.
Hoss
p.s. After loading my tractor up when they finished the fel work, I decided that since they were going to take care of me like this, you should reward good service with continued support, so I went in and bought a new chain saw from them.
