TCowner
Platinum Member
I was reading the post from the owner of the TC35D who was having some trouble with his dealer getting repairs done in a satisfactory manner. His frustration with the customer service department at Newholland must be a bit frustrating. While I've not had to deal with the customer service folks at Newholland (my TC40D and dealer have been good to me) I generally find that when a representative from a customer service department asks the infamous question "May I help you", helping you is usually the last thing on their mind. It's usually an employee who knows little or nothing about the product and it always appears that they are just about to take their coffee break when you call. I know there are exceptions to this and that is the reason for my post.
I traded my JD 4400 earlier this year for a TC40D. I had the JD weather break on the 4400 which is esentially a windbreaker more than a cab. It canvas that wraps around the operator with a flexible windshield and side windows. Again, not as a good as cab but it does make a big difference on windy days with the snow flying. Mine was purchased through JD and has the leaping deere logo on the black doors but it manufactured by Hinson Femco. I contacted the customer who purchased my old 4400 to if he was interested in buying it. Since he doesn't use the tractor in the Winter he declined. Hinson Femco makes a weatherbreak to fit my TC40D but finances, and a reluctant wife, made a another purchase difficult right now. Rather than purchase another Weatherbreak (about $400) I thought I could purchase the basic installation hardware such as door posts and support pieces and use everything else from the 4400 as the brochure looked like there wasn't much difference in size. I realize it may not be a perfect fit but with some tugging hear and there I am pretty sure it could be close, but I need the pieces I mentioned earlier. I called the folks at Hinson Femco and talked with 2 different folks that understand the meaning of customer service. I told them what I wanted to do and while they confessed that they hadn't dealt with this type of issue before they would do their best to help. THey looked up all the part number from the units fitting the two tractors and compared to see what was needed. THey had everything available except a couple of pieced that support the windshield assembly in front of the dash. Since those pieces wouldn't be available for a while she offered to send me a copy of the installation instructions to see what was involved and to see if I could make the pieces myself to get by until they had what I need. She could have given my the typical response that what I wanted was not possible. She could have questioned my sanity (like my wife does ocassionly) but instead, she carried through with the meaning of "customer service." She resisted any temptation to sell me the whole Weatherbreak for the TC and instead tried to please a customer. I was impressed. For now I am going to try to get by as cheap as I can, I admit it. But down the road should I need another similar product, Hinson Femco will be getting my business. Come to think of it, my JD X595 garden tractor might need some type of weather protection device.
I traded my JD 4400 earlier this year for a TC40D. I had the JD weather break on the 4400 which is esentially a windbreaker more than a cab. It canvas that wraps around the operator with a flexible windshield and side windows. Again, not as a good as cab but it does make a big difference on windy days with the snow flying. Mine was purchased through JD and has the leaping deere logo on the black doors but it manufactured by Hinson Femco. I contacted the customer who purchased my old 4400 to if he was interested in buying it. Since he doesn't use the tractor in the Winter he declined. Hinson Femco makes a weatherbreak to fit my TC40D but finances, and a reluctant wife, made a another purchase difficult right now. Rather than purchase another Weatherbreak (about $400) I thought I could purchase the basic installation hardware such as door posts and support pieces and use everything else from the 4400 as the brochure looked like there wasn't much difference in size. I realize it may not be a perfect fit but with some tugging hear and there I am pretty sure it could be close, but I need the pieces I mentioned earlier. I called the folks at Hinson Femco and talked with 2 different folks that understand the meaning of customer service. I told them what I wanted to do and while they confessed that they hadn't dealt with this type of issue before they would do their best to help. THey looked up all the part number from the units fitting the two tractors and compared to see what was needed. THey had everything available except a couple of pieced that support the windshield assembly in front of the dash. Since those pieces wouldn't be available for a while she offered to send me a copy of the installation instructions to see what was involved and to see if I could make the pieces myself to get by until they had what I need. She could have given my the typical response that what I wanted was not possible. She could have questioned my sanity (like my wife does ocassionly) but instead, she carried through with the meaning of "customer service." She resisted any temptation to sell me the whole Weatherbreak for the TC and instead tried to please a customer. I was impressed. For now I am going to try to get by as cheap as I can, I admit it. But down the road should I need another similar product, Hinson Femco will be getting my business. Come to think of it, my JD X595 garden tractor might need some type of weather protection device.
