A LOT of deferrals to the dealer. While this is a good thing, in ways, they could have provided more detail in most cases.
Guy has 6 acres to mow (says he's lazy) and wants pristine results. They somehow managed to dance around the recommendation of any specific models. They could have said 300, or 400 series lawn tractor with 54" deck, a front mount machine, or at least SOMETHING...
Then the campground guy looking to mow a lot of area. They said nothing about ease of use with a MMM and not needing to look back and judge swing out of the mower or the idea that rear mount is best at straight line mowing in open areas and MMM or better yer front mount is better around obstacles, turns, alongside fences etc.
Then there's the one from MI who has trouble starting her tractor (6000 series) when cold. Didn't even think about mentioning to plug the darn thing in a few hours prior to use when cold.
They are improving though. Calls switched in smoothly and aside from the idea that every caller was friendly and they played "hello, how are you" for the first 10 seconds rather than just getting to the question.
I particularly liked the part about the JD "universal" control color coding. That was pretty decent, and something I nevere realized.
