Great service from Worksaver

[cowboydoc]

Well sure enough after bragging about my post pounder in another thread it quit on me this weekend. When you pushed the lever to go down it just went down really slow instead of fast like it normally does. I called them yesterday morning. It had been about two years since I'd bought it and the warranty was two years.

I told them the problem and they said it sounded like I had a bad valve. They never even asked when I bought it or anything. They said we'll have a replacement out to you on UPS today. I recieved it awhile ago here at the office. There was no charge for it. Just a little note on installation and please send back the core. On the invoice it had $0 owed, warranty. Their people were pleasant to work with. Pretty good service I would say. I figured I would have to go back through the dealer but they sure took care of me. /forums/images/graemlins/cool.gif

 

[Hambone]

Isn't it a good feeling to do business with a company that backs up there products!

 

[ejb]

>>Isn't it a good feeling to do business with a company that backs up there products!

Yes it is...but isn't it too bad that it happens so rarely? Wish it was the norm, and not the exception...

 

[TCowner]

Richard, I have this sneaking suspicion that after about 1,000 TBN readers check out your post (and tell their friends) that Worksaver will the the big winner. Giving you a free valve, even though they might not have to, might might effect this quarter's profit but I wouldn't be surprised if one of their products isn't sold just because of a comment like yours.

I have a Worksaver Grapple attachment and a Worksaver post hole digger. I haven't dealt with the customer service folks but I am pleased with my two products.

I agree with the other posters here. Usually when you call a company and your hear that whiney voice say "Customer Service, may I Help you" you know from the start that helping you is the last thing on their mind. Getting to a coffee break seems to take priority. God help you if you call later in the afternoon if their shift is about over.

Having marketing and customer service people who truely understand customer services is getting more and more scarce. Your story gives offers me a glimmer of hope that maybe things are changing.

I need to take my Silverado in tomorrow for some service on something that was supposed to fixed when it was under warranty but has failed again now that the warranty has expired. By this time tomorrow I should have a better idea if the concept of goog customer service is expanding.