JCoastie
Platinum Member
Figured I’d write this since I found very little online regarding Hawke Trailers.
I recently purchased a 6x12 10k Hawke dump trailer, it is a 2022 but used from a 3rd party. It was about 2 hours from my home and I had a few questions before I went and picked it up, so I called Hawke customer service directly.
I wanted to know the following:
When I asked about the lug nuts, I was told they purchased their axles from Dexter. I asked again emphasizing I was looking for the size of the lug nuts and what torque they set them at during assembly. Again, I was told they get their axles from Dexter.
When I asked about the max current draw, I was told 9, just the number 9. I laughed at that one and told her no. She put me on hold to check with the plant manager. 10 minutes later she comes back and tells me it’s 12 volts.
When I asked about the charge circuit, she couldn’t even understand the question. I asked her to write my questions down, get the answers and call me back.
About an hour later I get a call with questions answered from “The Plant Manager”
Still looking for 2 of 3 answers I submitted the last 2 questions via their online Contact Us page. It has been 9 days, and I still have not heard back.
Long story short, in my brief experience, Hawke Trailers Customer Service Sucks. It’s worse than non-existent, if they didn’t answer the phone, I’d be left to wonder, but they answered and seem completely clueless about their product, from the person answering the phone up to what I was told was “The Plant Manager” - Clueless.
On the physical side, the trailer seems fine, though I haven’t had it long enough to form a real educated opinion yet, but so far 2 things bug me.
The top rail of the dump body bends over and into the stake pockets and extends about an inch down, so things should fit into the stake holes, don’t! They fit in the bottom, but not out the top where the top rail bends into.
The paint application quality (paint not powder-coat) : There are places they just didn’t spray, an example being inside the stake pockets, they didn’t even try, and it’s all of them, even the portion of the dump body is left unpainted, not just the additional steel of the stake pocket. Can easily be reached with a rattle can, but not something I should have to do.
On a positive note, it pulls very nice, much smoother (less bounce) than my 18’ 14k Diamond C tilt bed.
I recently purchased a 6x12 10k Hawke dump trailer, it is a 2022 but used from a 3rd party. It was about 2 hours from my home and I had a few questions before I went and picked it up, so I called Hawke customer service directly.
I wanted to know the following:
- What size are the lug nuts and what is the torque value (to check before the trip back)
- What is the max normal operational current draw (want to install a battery disconnect)
- Does the charge circuit provide any type of over-current protection (prevent truck fuse blowing while using the hydraulics)
When I asked about the lug nuts, I was told they purchased their axles from Dexter. I asked again emphasizing I was looking for the size of the lug nuts and what torque they set them at during assembly. Again, I was told they get their axles from Dexter.
When I asked about the max current draw, I was told 9, just the number 9. I laughed at that one and told her no. She put me on hold to check with the plant manager. 10 minutes later she comes back and tells me it’s 12 volts.
When I asked about the charge circuit, she couldn’t even understand the question. I asked her to write my questions down, get the answers and call me back.
About an hour later I get a call with questions answered from “The Plant Manager”
- Lug nuts are 13/16 @ 125 ft⋅lb (Dexter manual value is 100-120 ft⋅lb, and when I checked them, they were not even close)
- Max normal operational current draw (They read me the CCA and CA spec from the battery)
- Over-current Protection - Crickets
Still looking for 2 of 3 answers I submitted the last 2 questions via their online Contact Us page. It has been 9 days, and I still have not heard back.
Long story short, in my brief experience, Hawke Trailers Customer Service Sucks. It’s worse than non-existent, if they didn’t answer the phone, I’d be left to wonder, but they answered and seem completely clueless about their product, from the person answering the phone up to what I was told was “The Plant Manager” - Clueless.
On the physical side, the trailer seems fine, though I haven’t had it long enough to form a real educated opinion yet, but so far 2 things bug me.
The top rail of the dump body bends over and into the stake pockets and extends about an inch down, so things should fit into the stake holes, don’t! They fit in the bottom, but not out the top where the top rail bends into.
The paint application quality (paint not powder-coat) : There are places they just didn’t spray, an example being inside the stake pockets, they didn’t even try, and it’s all of them, even the portion of the dump body is left unpainted, not just the additional steel of the stake pocket. Can easily be reached with a rattle can, but not something I should have to do.
On a positive note, it pulls very nice, much smoother (less bounce) than my 18’ 14k Diamond C tilt bed.
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