mahlers
Gold Member
I agree with Hakim's advice regarding court as a last resort.
Start with a demand letter that clearly outlines what you are unhappy with and what you want done to resolve the matter. Here is where you can include 'expert' written opinion from another vendor (but don't say who that vendor is yet, just say it is a reputable local firm who inspected the work - you want to keep them guessing regarding who might be on your side, and not give them the opportunity to call their buddies to 'set them straight'). Give them a specific amount of time to respond and make it clear what your next steps will be if they don't respond in time. Pressure them from several angles (BBB, Licensing Board, Chamber of Commerce, their bonding insurer, and possibly local media) prior to any court action. Almost all the time, if it's a reputable business, they will fix things because they don't want the hassle, pain and distraction that an angry customer can cause.
Get a good material witness if things go to court - letters don't count because they can't be questioned by the defendant or the judge. Have a licensed paving contractor inspect the work and testify in court for you if possible.
Finally, put yourself in their place - and realize that they are scared to death of registered complaints and civil judgements because it doesn't look good for them and their reputation. Also, realize that a civil judgement against a business isn't something that can be 'blown off' like many civil judgements are - they probably will not be able to maintain their contracting license if they have any unpaid civil judgements against them (at least that's how it works in California). Best of luck to you!!
Start with a demand letter that clearly outlines what you are unhappy with and what you want done to resolve the matter. Here is where you can include 'expert' written opinion from another vendor (but don't say who that vendor is yet, just say it is a reputable local firm who inspected the work - you want to keep them guessing regarding who might be on your side, and not give them the opportunity to call their buddies to 'set them straight'). Give them a specific amount of time to respond and make it clear what your next steps will be if they don't respond in time. Pressure them from several angles (BBB, Licensing Board, Chamber of Commerce, their bonding insurer, and possibly local media) prior to any court action. Almost all the time, if it's a reputable business, they will fix things because they don't want the hassle, pain and distraction that an angry customer can cause.
Get a good material witness if things go to court - letters don't count because they can't be questioned by the defendant or the judge. Have a licensed paving contractor inspect the work and testify in court for you if possible.
Finally, put yourself in their place - and realize that they are scared to death of registered complaints and civil judgements because it doesn't look good for them and their reputation. Also, realize that a civil judgement against a business isn't something that can be 'blown off' like many civil judgements are - they probably will not be able to maintain their contracting license if they have any unpaid civil judgements against them (at least that's how it works in California). Best of luck to you!!