Agree that a good sales person is important to a dealership.... however finding a dealer/salesperson that will take the time to work with you is beyond impossible in our experience. My wife and I have been on the hunt for a 50-70hp tractor for several months New/used doesnt matter to us. Of the several dozen dealers we've visited here's how it usually goes. We pull in, walk the lot, look at several tractors, no one approaches us about any of these tractors, we have to wait to talk to a sales person, when we do finally get to talk to one ... we have to pull teeth to get any information out of them ... they act as if we are wasting their time. Usually we end up leaving frustrated that no one seems to care about earning a sale.
I visited two dealers this past weekend, one 2 hrs from us. 5 sales guys watched me pull into the parking lot Sat morning, I checked out the tractors for about 20 minutes before I had to go inside and request a sales person to assist me. Waited for a sales person for another 15 mintues(no one else was on the lot or in the shop). When we finally got out to look at the tractor, a NH t4.75 with a FEL, I asked about what he could tell me about the options on the tractor... i got "Its a 2015 NH 4.75 with a FEL". Again I had to pull teeth to get any kinda info on this thing(which i got very little). I did get to test drive it for about 5 min, at which point with ZERO instruction about the tractor I started to get frustrated with the experience(and my wife wouldnt get on it as she was unsure of everything). Stop the tractor and asked the guy what they were looking to get for it. He points to a tag and says ... well it says XX,XXX so thats what we are asking. I asked if there was any wiggle room in that price, and got a sharp "Nope". At which point he was paged for a phone call and left us. We left, again with nothing.
You can pretty much repeat this experience i described above over and over at just about every dealer we've gone to. I dont get it at all, the lack of service is infuriating! When we bought our Ferris Zero turn z3200 the owner of the shop took an hour and a half with me going over every detail of the mower. Offering suggestions, comparing to other models, etc. The personal service was fantastic and whenever we've gone back for regular service everything has been timely and again personal. I know we arent buying a 150k tractor but still ... Why can't we find this kind of service among tractor dealers?
