How Long Should I Wait For A Landscape Rake?

[Spudland_Dave]

Before you do make refund demand, have you checked to see if any other dealership has what you want in stock within say a 100 miles?

Regardless....I'd still be making refund demands. Whats gonna happen when you need a service item/accessory/etc.. in a pinch? Dealer gonna wait till he's good and ready or you gonna get your part/accessory in a timely fashion? Its clear that even relatively large sums of money doesnt motivate him...

This is a case of you buying the dealer more then the actual tractor....Find another green dealer or an Orange dealer that can provide the necessary sales & service.

 

[kthompson]

Regardless....I'd still be making refund demands. Whats gonna happen when you need a service item/accessory/etc.. in a pinch? Dealer gonna wait till he's good and ready or you gonna get your part/accessory in a timely fashion? Its clear that even relatively large sums of money doesnt motivate him...

This is a case of you buying the dealer more then the actual tractor....Find another green dealer or an Orange dealer that can provide the necessary sales & service.

He might end up very unhappy if he wants a certain model that is really in short supply or dealership is not the delay to pass on this one and then find out no good options. I will quickly admit it seems the dealership is not professional but it pays to know your options. He could tell the dealership due to how long it is taking I am requesting my deposit and you can call me when it gets in. That way door has not been closed.

 

[Spudland_Dave]

He might end up very unhappy if he wants a certain model that is really in short supply or dealership is not the delay to pass on this one and then find out no good options.

I think that unless your shopping for a new Green Combine its a non-issue, even then...I heard that because of a huge Combine order that was cancelled from Russia the timetable has been advanced significantly...You'll have access any tractor you want. Lets face it, ANY new tractors regardless of country of origin and color arent exact flying off dealer lots...IF A dealer is worth his salt, He'll get you whatever you want thru whatever channels (Dealer Swaps, etc)

What would make you more unhappy....a busted tractor in your yard thats down due to lack of service & parts availability or one that is well serviced by a dealer?

I'm very confident that if my tractor goes down I make a single call and the dealer's field service is here as soon as possible.

I think more then any other product, with tractor's your buying the dealer more then the machine. I'd get over the little "only this model makes me happy" hangup and go get a Kubota, CaseIH or whatever other well serviced brand is around. I absouletly love my 3520 and the dealer that sold it to me, but I can tell you there are some geographical areas that I wouldnt get caught dead in a green machine because of the dealer.

The Pro's of a good dealer far outweight the "make do with a crappy dealer because I want a specific model"

 

[two_bit_score]

I wouldn't wait any longer.

 

[jenkinsph]

I would wait a little longer for the rake to come in, but the $7,000 deposit should be returned immediately. You bought the equipment and should be a good future customer I hope your dealer is astute enough to recognize it.

Has he given you a specific date to expect the incoming order yet?




Steve

 

[Z-Michigan]

I wouldn't wait any longer on either item. Cancel the rake order and get the deposit back when you visit. If they give you trouble, it's probably time to call a lawyer. I have no idea what dealer you're talking about, but some tractor dealers are now going into bankruptcy, and if yours did while holding the deposit, you might have a very long wait to ever get it back, and might not even get it all back. The situation you describe sounds weird and not right.

 

[Silk Hope Soldier]

I think the dealer was told of, or read the post because they snapped to attention when I telephoned.

It was a miracle!

The rake just ...showed-up! And the check was hand delivered, with the rake the next day.

Was it just a glitch, a breakdown, or was something going on? I really don't know, but it is over now and I thank you all for your support and advice.

Found another dealer that's actually closer and they appear to be on top of their game.