How long to wait..

ChuckinNH · Dec 14, 2009

Perhaps it is just me, but it seems like many dealerships are a lot more willing to sell something than to deliver it. How long do you folks think it is reasonable to wait for an attachment that is in stock, and fully assembled. This last one did require the pto shaft to be cut, but they had the dimensions. I don't want to be unreasonable, but when you write a check for $2,000-$5,000 you would think it would be worth delivering promptly. My experience doesn't support this though. I certainly would be willing to pay a delivery charge if they are just waiting for several other things that they haven't sold yet to come my way. I am 25-35 miles from any dealership, and I know that has an influence too....

lakngulf · Dec 14, 2009

That sounds ridiculous to me. If you were 2 or 3 hours away maybe I could understand the delay. What story do they give you?

Ken45101 · Dec 14, 2009

You probably should have asked when they would deliver it when you bought it.

Are you sure that they plan to deliver it? Maybe they think you are going to pick it up yourself. I know that I've always picked up attachments myself. Maybe it's just mixed communication?

Ken

gwjd · Dec 14, 2009

at work we order kabota parts once tehy said they would be overnighted, 5 days later still noting we called the dealer tallked to the bose he said who helped you, we replied witht the name then he said im very sorry hes a screw up aparently he did not press enter or some thing on the computer. could be a similar situation, after that parts were there withing 48 hours

JDGreenGrass · Dec 14, 2009

IMO, 3 to 5 days would be acceptable for me.

If I were a dealer and made that sale I would do all I could to deliver in 1 to 3 days.

How long have you been waiting.??

jenkinsph · Dec 14, 2009

Most of the time I pick them up myself including tractors as I live about 80 miles away.
I would think delivery for a non essential item 3 to 5 days is about right. If you are close maybe less.

Why not pick it up on your truck or trailer?

Max2310 · Dec 14, 2009

My magic number is two weeks! I know, its long but after that, you have very well shown that you were patient!

ChuckinNH · Dec 14, 2009

I don't have a truck, or trailer...... spent the money on my tractor.

My son, and neighbor offered theirs, but both are just a hair small, and I don't want to bang up their trucks. I was assured that delivery would be no problem both before the sale, and at the sale when we went over it again. When the deal was done, I asked when the delivery might be, and was told that they would have to check with the delivery guy's schedule. They didn't seem busy, and it's sure not their busy time of year so I guess I assumed (bad, I know) that it would be a few days at most. I guess the poster that mentioned two weeks is perhaps right, and I should be patient since it's only been a week (well, 8 days) so far from this dealer. I guess I'm just a bit frustrated. It sure is different than buying a new car, furniture, or appliances though. The dealer that I bought the tractor from is very good about such things, and always knows "when he might have truck headed my way".

JDGreenGrass · Dec 14, 2009

Chuck...I would be frustrated too. That sort of bs really irks me.

2 to $5,000 is not pocket money for parts. Apparently customer service is not their priority.

Take note next time.