How much time in warranty downtime?

[TheDingy]

How much time have you had in downtown from warranty work or waiting for work on your Mahindra?

Lets say for the first year and then the first two years?

Thanks.

 

[AchingBack]

Why not be specific as to your model of tractor? It would be more pertinent. For the res of you readers, here is the story from TheDingy profile:
About TheDingy

Location
Houston, TX
Interests
Arabian Horses
Occupation
Technology Management
Tractor Make & Model
Mahindra 6025 - It SUCKS!
Attachments
FEL, BB, 8ft ox Blade
Hours
400 - 600

 

[MtnViewRanch]

How much time have you had in downtown from warranty work or waiting for work on your Mahindra?

Lets say for the first year and then the first two years?

Thanks.

My first purchase, a 7520 4x4 back in Dec of 2004 and with my second purchase of a 3215HST in Dec of 2008, I have had Zero mechanical down time. Maybe I'm just lucky, but I sure am happy with my 2 Mahindras.

I'm guessing that you are still having problems?

 

[TheDingy]

Yes, we are having more problems with ours.... I wasn't trying to start anything or post details yet, but just looking into how many problems there were with these tractors.

The problems had already started the last time we had a problem and we were told not to worry about it by the dealer it was normal. Well.... we have major problems now with it. I am holding off on details and we are trying to get all of our problems fixed amicably this tractor has good power and potential but I think we just got a bad one.

Apparently we have the very first 6025 that was delivered to a customer also we use it every day so it has the most hours of a 6025 that is out there.

The part that is disheartening is we traded in a Ford(New Holland) that we had for 15 years and it was down for work less time than this one has been in the entire 15 years. That tractor was half the size and did the same work other than running a brush hog once a month on about 10 acres of land, so it isn't a harder working thing. The tractor lives its life carrying muck and haring arenas most of the time.

 

[bindian]

6520 4WD w/ ML275 loader and Bradco 511 backhoe, I bought in 2007. It has approx. 480 hours now. Down one day while I went into Houston to Mahindra's parts warehouse and got a new hyd. pump pulley & belt at about 300 hours. This breakdown was when I was on vacation, digging my pond and I was racing rain to finish. Otherwise I would have let my dealer get the pulley their normal way in about 2 days.
My backhoe had too much play (under 100 hours) in the boom and the dealer had it ready when I wanted to pick it up, I think that was a week. So they had it 5 work days.
hugs, Brandi

 

[TheDingy]

Well... It looks like ours will be home by next weekend. The good news is they are fixing it under warranty the bad news is they are just doing a rebuild and not replacing any of the hard parts. This is very disturbing to me.

Ours has been down for warranty work for the following. I may be off a little on some of this, as it is quickly from memory.

First weekend of ownership the draft control valve was faulty from the factory.

Two and 1/2 weeks.

The steering knuckle and hydraulic ram pulled lose.

Two weeks.

We have replace the steering knuckle many times, as it was breaking once a month until they redesigned the ball joint. The new one has last lasted a while. (We don't ask to warranty this item any more as it isn't worth it)

The PTO wouldn't work.

We called our local dealer and it was going to be a four week wait to get into the shop just to get it looked at. We took it to another dealer and they "fixed it" and said it wasn't warranty. We paid them ~$1100 and brought the tractor directly to where we needed to brush hog and it wasn't fixed. Called them and they said that it would be another week before they could get it back in.

Three weeks it was down this time.

We took the tractor to yet another dealer and they fixed the PTO and it took them almost two weeks, it was 13 days total. To get it in and out due to parts issue. Now get this Mahindra fixed it this time under warranty.

This time it has been down since the last week of July. We had complained of reduced power three times that it went in the shop and it killed the bearings and head gasket killing the motor. Mahindra made us prove where we had done all of the maintenance and bought filters etc. We have a shop and are in the auto industry after it sitting for a maintenance at a dealer for two weeks without it even being looked at last year we started doing all of it in house. I was told that the tractor would be ready sometime this week, but I am not holding my breath.

Rental fees have been eating us alive because we use the loader every day to put muck into the trailer when cleaning out stalls. With the number of horses we have a fel is the only way to do this. Our old Ford tractor was never down for this and our dealer here would bring us a loaner unit when ours was down.

I was at an auction last week and purchased a Case 570MXT to use until we get what our tractor situation at the barn is going to be in the long haul. The Case doesn't have a PTO or I think I would keep it. It is said that you have to buy a backup tractor, but after this much time we feel that Mahindra should step up and replace our lemon of a machine. If they do not we are going to sell it with the new motor and not even risk it breaking again. So if you know anyone who wants a 6025 with a brand new motor and clutch and ~500hrs on the clock let me know. It also has a FEL.

Also the gage cluster doesn't work, we complained about this three times while it was under the first year of warranty they never did fully fix it and now they won't even look at it to fix because it is in the power train warranty portion.

Cheers,

TD

 

[SPYDERLK]

Well... It looks like ours will be home by next weekend. The good news is they are fixing it under warranty the bad news is they are just doing a rebuild and not replacing any of the hard parts. This is very disturbing to me.

Ours has been down for warranty work for the following. I may be off a little on some of this, as it is quickly from memory.

[Snip]

It is said that you have to buy a backup tractor, but after this much time we feel that Mahindra should step up and replace our lemon of a machine. If they do not we are going to sell it with the new motor and not even risk it breaking again. So if you know anyone who wants a 6025 with a brand new motor and clutch and ~500hrs on the clock let me know. It also has a FEL.

Also the gage cluster doesn't work, we complained about this three times while it was under the first year of warranty they never did fully fix it and now they won't even look at it to fix because it is in the power train warranty portion.

Cheers,

TD

Thats a huge bad luck story. I think Mahindra owes you some quality time.
I dont believe MH has an "across the board" quality problem, but they do have a company/dealer problem that shows up more often. Generally the tractors are reliable and we dont see so much of this area. When a tractor has many issues you can be in real trouble if your dealer is not top notch or else Mahindra steps in with diligence.

Fortunately, my 7520 has been reliable, beyond the curl cyls and faulty cam gear - both of which were handled under warranty within a total of about 3wks down time. There was an electrical problem as well, but it was diagnosed by the Tech Rep on the phone and I was able to get around it until they sent a replacement part. Im at 3yrs and 505 hrs.
Wish you had had the luck to get a machine more representative of the norm...
larry

 

[TheDingy]

Larry,

Thank you for the kind words. I also believe that Mahindra has a good product just a bad dealer network. That is why I would prefer a replacement tractor rather than going to another brand(Which is what we will do if they don't replace this one, or make it up to us some how, as we are out thousands in rental fees)

Of the three dealers near Houston there are two bad ones that we have found and one good one. The problem is even the good dealer is held up by Mahindra. It took them a couple of weeks just to get their field tech out to look at it before the dealer could continue on with the warranty work on the motor.

Cheers...

 

[SPYDERLK]

6520 4WD w/ ML275 loader and Bradco 511 backhoe, I bought in 2007. It has approx. 480 hours now. Down one day while I went into Houston to Mahindra's parts warehouse and got a new hyd. pump pulley & belt at about 300 hours.
hugs, Brandi

Hi Brandi, was that pulley a failure or damage?? They upgraded that pressed steel pulley to a cast iron one. My steel one didnt fail, but was upgraded when the addressed the cam gear.
larry

 

[TheDingy]

UPDATE!!!

I haven't be able to speak to the dealer yet, nor has my other half but he called our service manager(Who is handling this for us) and told him that Mahindra asked to have the fuel pump sent to them. On Monday and found water in the fuel pump and are denying the warranty. I find this very odd that they didn't ask for the fuel pump before the post about them fixing the tractor and all the details about the repair. UGH!!!

I will post more details in the morning when I find them out but this isn't right by Mahindra in any way. Our other equipment has no water in the fuel in them at all, also I don't see how water could cause a motor failure in a diesel tractor. The motor was eating coolant as well.

Just a FYI GM will NOT deny warranty on a motor if it has water in the fuel, they just won't replace your injectors. I talked to two diesel mechanics this evening and they said there was no way that it would cause that.

Oh well.....

-TD