How much time in warranty downtime?

[DavesTractor]

..... Our old Ford tractor was never down for this and our dealer here would bring us a loaner unit when ours was down....

Just wondering, if you had such a great experience with the old tractor and that dealer would even give you loaners, what compelled you to no longer use that dealer? Seems he earned your business with exceptional sevice, yet you bought another brand?

Just for the benefit of the rest of the readers, keep in mind that there is always two sides to the story, but only one gets told. I don't doubt that the dingy has had more than his share of issues with this tractor, but it is odd to also have so many problems with dealers and Mahindra. Maybe dingy and the dealer got sideways at some point, I don't know as I have not spoke with either. It seems that not having a loaner and having to rent a tractor exacerbated the problem. Some dealers have loaners, many do not.

We sell a fairly high volume of Mahindra tractors and have quite a few of the larger Mahindra's with several thousand hours on them. They have been reliable tractors. Sure we see some problems from time to time. Even John Deere has a service and parts department. We have found Mahindra to be very fair on warranty issues and responsive to us on questionable problems.

If a reader reads all of the dingy's post, you can see the frustration and the desire to use this forum to push Mahindra into covering the repairs. Nobody likes bad PR, so it just might work, but I dislike it. But it should never have to come to this. A reasonable owner should be able to set down with the dealer and solve such issues without all of this.

Having said all the above, I have to admit that if the tractor had never had issues, we would not be discussing these things. So while I do not agree with the manner that the dingy is taking to push Mahindra into covering this, I do still sympathize with him in the fact that the tractor has been a problem.

My concern now is that when a person gets so deeply dissappointed in an item and thinks he has a lemon, will he ever be satisfied? Even if the tractor is made perfect, there is a distrust, a sense of always having to listen for any little noise. A heightened awareness syndrome, so to speak. It might be best for dingy to get it fixed and to sell it. Put it behind him and go back to the original dealer that has loaners and that gave him exceptional service for years and years.

 

[wallace]

Just wondering, if you had such a great experience with the old tractor and that dealer would even give you loaners, what compelled you to no longer use that dealer? Seems he earned your business with exceptional sevice, yet you bought another brand?

Just for the benefit of the rest of the readers, keep in mind that there is always two sides to the story, but only one gets told. I don't doubt that the dingy has had more than his share of issues with this tractor, but it is odd to also have so many problems with dealers and Mahindra. Maybe dingy and the dealer got sideways at some point, I don't know as I have not spoke with either. It seems that not having a loaner and having to rent a tractor exacerbated the problem. Some dealers have loaners, many do not.

We sell a fairly high volume of Mahindra tractors and have quite a few of the larger Mahindra's with several thousand hours on them. They have been reliable tractors. Sure we see some problems from time to time. Even John Deere has a service and parts department. We have found Mahindra to be very fair on warranty issues and responsive to us on questionable problems.

If a reader reads all of the dingy's post, you can see the frustration and the desire to use this forum to push Mahindra into covering the repairs. Nobody likes bad PR, so it just might work, but I dislike it. But it should never have to come to this. A reasonable owner should be able to set down with the dealer and solve such issues without all of this.

Having said all the above, I have to admit that if the tractor had never had issues, we would not be discussing these things. So while I do not agree with the manner that the dingy is taking to push Mahindra into covering this, I do still sympathize with him in the fact that the tractor has been a problem.

My concern now is that when a person gets so deeply dissappointed in an item and thinks he has a lemon, will he ever be satisfied? Even if the tractor is made perfect, there is a distrust, a sense of always having to listen for any little noise. A heightened awareness syndrome, so to speak. It might be best for dingy to get it fixed and to sell it. Put it behind him and go back to the original dealer that has loaners and that gave him exceptional service for years and years.

I could not have said it any better my self!
One thing I will add is the topic should have been... How much time have you had in downtown from warranty work or waiting for work on your TRACTOR?
I sell 3 different brands of tractors 2 of the are small brand names and 1 is a BIG name.
Let me tell you this the small guys listen and help out more times than the big guys!

 

[TheDingy]

Both dealers, I can understand your point.

I did not come on the forum to get them to warranty the unit or to bash Mahindra. I wanted to know if we had a lemon or if we had a normal experience. The main fact that I posted was because of another story that I heard about warranty time. I know that a person that purchased a Mahindra for commercial brush hogging has been down for over three weeks in their first month of owner ship and 27 hours of use. He will not post on here, but I wanted to know if there were other issues. I was asked by someone to post a detailed list of our problems that we have had, so I did. I also know of a few other stories, these are all from "hobby" farmers so it doesn't make that big of a difference for them. The main problem hasn't been Mahindra but the wait for service. ONTH I know five people with good Mahindra's that haven't been in the shop once, I just wanted to know where we stood.

Why did we not go back with New Holland(Ford) the dealer that sold us the tractor had done business with us at our store and we buy from who buys from us. He also promised the same level of service at a much lower price point than what the same size tractor in ford would cost. We wanted a KISS tractor (keep it simple Señor) so that the barn help could drive it easily and not have a lot of breakable extra features. The Mahindra looked as if it would fit the bill the best. We shopped all the brands locally available, JD, Kubota, New Holland & Mahindra.

 

[TheDingy]

My concern now is that when a person gets so deeply dissappointed in an item and thinks he has a lemon, will he ever be satisfied? Even if the tractor is made perfect, there is a distrust, a sense of always having to listen for any little noise. A heightened awareness syndrome, so to speak. It might be best for dingy to get it fixed and to sell it. Put it behind him and go back to the original dealer that has loaners and that gave him exceptional service for years and years.

That is currently the plan Dave, but if Mahindra makes it right we will stay with them. I am not pointing them to these posts, to force them to fix it(I prefer them to fix it on their own and then I be able to say that on here). I would have rather had someone fix it quickly than to post these. Good reviews are much better than bad. It is nice to do business with companies close to us and Mahindra is in Tomball.

Other words of note, my other half has asked that the area service manager or field technical rep call her for two weeks and she hasn't gotten a phone call. If this were a GM or Ford product in the auto industry she would have gotten the phone call and constant communication with that person. She is in the auto industry and we have seen this happen many times.

 

[TheDingy]

Another update....

We heard from a manager in Mahindra finally that got to the bottom of this. It wasn't the forum but a letter sent from the Mahindra truck division that got it done.

They are repairing the tractor and are replacing the clutch under warranty to (as a good will item, we were going to pay the 900 for the clutch as we understand this was a wear item and might as well replace it while we were in there) they said there was a fuel system issue, but I do not know where that is or what it is. I am still not clear if they are rebuilding or replacing the engine. I will let everyone know when we get the tractor back.

-TD

 

[TheDingy]

Another update.... Well it is yet almost another month and our Mahindra is still in the shop. Thank god, we stopped paying almost a grand a week in rental fees and purchased another tractor.

You won't believe this, but Mahindra sent the wrong torque specs to the dealer and they broke it worse so it won't be ready until this Friday..... Is this normal? Mahindra hasn't offered anything as far as helping us with the purchase of another tractor or a rental, we are just out the thousands of dollars for that.... We just wish Mahindra would make this right!

Cheers,

TD