jwm171
New member
- Joined
- Oct 17, 2012
- Messages
- 22
- Location
- Ringtown, Pa
- Tractor
- Massey Ferguson/ MF165 Mahindra 4025 4wd
To make a long story short, I bought a new Mahindra 4025 4wd in 2013. I致e had lots of issues with from day one. I was hoping to get an electrical issue and coolant leaked fixed before the warranty ran out. I致e had these problems since day one and they were never fixed correctly. The tractor has about 246 hours on it and just had a head gasket put on.
Anyway, take a look at the CEO痴 email. What do you think? Is he telling me to pack sand in a very passive aggressive way or does he lack reading comprehension. I tried to take all of the names out of the email string except for Mr. Iyer the CEO. I was also dealing with Mahindra customer service and a VP.
Hi Mr X,
I am glad the tractor is working normal and wish u have all the fun with the toy.
Regards
Mani
Sent from my iPhone
On Feb 16, 2018, at 1:29 AM, > wrote:
Mr. Iyer,
I won稚 bore you with details, just a quick update. I got my tractor back Saturday; it seems to have been repaired. I haven稚 been given any reason or cause for the problems, but I have it back.
I would like to share with you why I didn稚 buy a new Mahindra 3550. I wanted a new tractor partly because I wanted a new toy, partly because there are features that I dislike about the 4025 and primarily, I知 concerned about the reliability of my 4025. However, I decided not to buy new Mahindra tractor and it came down to one thing. I felt like I couldn稚 support an organization that couldn稚 communicate with me.
Respectfully,
From: MANI IYER - MUSA
Sent: Saturday, January 20, 2018 11:34 AM
To:
Subject: Re: Some light reading regarding my Mahindra experience
X,
I acknowledge ur message. Resuming office after a long travel. Will review the case with my team.
Regards
Mani
Sent from my iPhone
On Jan 19, 2018, at 9:29 AM, wrote:
(this email was sent to all of the executives at Mahindra USA)
Below is some light reading for you. Honestly, I have not been impressed with my tractor (2013 4025 4wd). It is almost 5 years old and it痴 been a lemon. I was actually very close to buying a new Mahindra tractor this week until I got the response below. I was going to give Mahindra the benefit of the doubt on this machine and upgrade There are a couple of feature that I would like to have and I wasn稚 comfortable now that my warranty is about to expire and it needed a head gasket with 241 hours on it. I really like my dealer, and he would have been the reason why I was sticking with Mahindra.
I do think Mahindra needs to address the known coolant leak, just for environmental impact alone.
I would suspect I am squarely in your target demographic as far as; income, age, land size, education, etc
From:
Sent: Friday, January 19, 2018 10:28 AM
To: x
Subject: RE: Form submission from: Contact Us
Mr. X,
I am not sure how the emails through the website work exactly. But, I do know there are different types of categories to choose from.
I get product warranty so, if you choose anything else I may or may not get the email. This time you chose warranty so it came to me. I checked my email folder for any previous emails from you and there were none in my folder. I thought maybe I missed one or maybe it had gotten filed before it was answered but I did not find any from you in my folder. So not sure where your previous emails ended up. For that I am sorry.
I have been forwarding your emails to the service manager for your area and he was already aware of the issues you have had and he knew the tractor had already gotten a new head gasket.
Have a happy Friday!
Kindest Regards,
From:
Sent: Friday, January 19, 2018 8:01 AM
To:
Subject: RE: Form submission from: Contact Us
I have contacted Mahindra on several occasion. I know that they received my emails, because the dealer had a copy of the emails or was told verbally about the emails (he knew things in those emails). At the end of the day I feel like I was sold a lemon. Not by the dealer, by Mahindra.
I got to the point that I was just living with the issues. I can change fuses every 10 hours, add coolant on a regular basis, however I was quite frustrated that the tractor needed a head gasket with 241 hours on it and now the warranty is about to expire. I have never ran that coolant low and I use coolant spec called for in the manual. That is why I reached out to Mahindra to voice my frustration, I honestly didn稚 expect a reply.
Quality Issues,
1. Upper radiator hose was loose, (found within the first week of owning the tractor, I fixed)
2. Brake light would just stay on (dealer fixed, within the first couple months of owning the tractor)
3. The tractor would blow the dash fuse every couple of hours (started within the first month of owning the tractor, dealer replaced the fuse with a 20amp fuse. From that point forward I had to replace the fuse every 10 hours. Until recently it stopped working all together)
a. This ended up being a shorted wire (the dealer fixed the wire, problem seems to be fixed)
4. Four grease fittings on the loader where never greased (I fixed, first week of owning the tractor)
5. Parking brake handle fell apart, all of the bolts that hold it to the fender came loose (approx. 80 hours on the tractor)
6. U-bolt on the drawbar came loose, Mahindra has since redesigned it with pins instead of bolts (approx. 80 hours on the tractor, I paid for the new u-bolt)
7. The positive battery cable was improperly crimped, actually came apart at the crimp on the starter side of the cable. (This was a problem early on, sometimes the tractor didn稚 charge, I ended up replacing 2 batteries before I figured out the problem)
8. All of the loader bolts were loose, I paid the dealer an hour of labor to go over the tractor an make sure all of the bolts were tight (at his recommendation)
a. Last night I went through the loader manual, I wanted to make sure I didn稚 miss any recommendations for checking those bolts or PMs. I did not. BUT, I did discover the tractor never came with the signed install check sheet that shows the loader was installed correctly.
9. Ignition was loose, (came loose within the first year of owning it)
10. Other random loose bolts, lost 2 bolts on the drawbar. I知 not sure if this is a quality control problem or insufficient torque values.
11. Now with 241 hours on it, it is at the dealership with a blown head gasket
Design issues,
1. Loader was designed around R4 tires, The R1 tires on the tractor are approximately 1.5 inches taller. (I discovered and told Mahindra about this problem, (first week of owning the tractor).
a. The supplied loader stand was to short to remove the loader, blocks need to be put under the stand to remove the loader.
b. Mahindra supplied a new stand many months later (only after I sent emails to VPs at Mahindra, they contacted the dealer but never acknowledged me)
c. Loader does don稚 dig to advertised specs with R1 tires, frustrating but I learned to deal with it
2. The radiator hoses leaks (leaked since day 1, dealer has tightened hose)
a. Dealer confirmed that this is known issue and his brother has seen this at the assembly plant on brand new tractors
i. This seems like a pretty big environmental issue, especially if it is known design flaw that Mahindra is willfully ignoring it
b. Dealer says it is because of 菟orous rubber? I will need a chemical engineer to explain this to me. Porous rubber is not the cause; it痴 because of insufficient clamping force or a lack of a tortuous path. I have not actually taken this apart, but I知 pretty sure I could diagnose the problem if someone gave me the drawings.
Thank you,
From:
Sent: Thursday, January 18, 2018 5:23 PM
To:
Subject: RE: Form submission from: Contact Us
Mr. X
I am sorry!!
I知 not trying to be insulting! I just want to understand why I知 just now hearing from you!! Most customer痴 that have problems with their tractor that the dealership cannot repair contact me within at least a month or so. I can send someone to the dealership to help with repairs.
I answer every email that comes to my email address and I do not have anything to do with reviews that are posted.
Again, I am sorry!!
Kindest Regards,
From: x
Sent: Thursday, January 18, 2018 4:16 PM
To: x
Subject: Re: Form submission from: Contact Us
I find your response very insulting. I'm not trying to be difficult, but I have sent 3 other request to Mahindra, that have never been answered. I've submitted reviews on the Mahindra website about this tractor, that were never posted.
I'm not asking for the technician to make a house call. The tractor is at the dealer. I don't believe the tractor was ever built to sound manufacturing standards.
Ironically, I was going to trade this tractor in on a new Mahindra this week, I can assure you that I m done with Mahindra now. Unfortunately I like the local dealer.
Thank you,
From:
Sent: Thursday, January 18, 2018 4:50 PM
To:
Subject: RE: Form submission from: Contact Us
Dear Mr. ******,
Thank you for contacting Mahindra USA.
Please accept my apologies for the issues you have experienced with your tractor.
If there has been a problem with your tractor since 2013 why are you just now voicing a complaint?
Our technicians do not make house calls. But, if your tractor is at the dealership the dealer can call Mahindra for technical help or call their Mahindra service manager for technical assistance.
Please contact your local Mahindra dealer and make arrangements to take your tractor to them.
Thanks for choosing Mahindra and have a great afternoon.
From: Mahindra [
Sent: Monday, January 15, 2018 4:21 PM
To: Product Warranty - MUSA <
Subject: Form submission from: Contact Us
Submitted on Monday, January 15, 2018 - 16:20 Submitted values are:
Subject Lots of issues
Message
I've had a coolant leak since day one. It seems to be worse in the winter. The dealer first blamed it on cheap hose clamps . He now says it is a know problem with "porous rubber hoses".
It has had electrical issues from day one. More loose bolts than I can count. 4 of the grease fittings on the loader were dry. The battery cable crimp came undone, and now with a month left on the warranty it needs a new head gasket because of an oil leak.
Does this seam reasonable? I I have no faith in it. Is there any chance I could have a mahindra tech go over the tractor? Is it typical that all of the loader bolts would come loose? My drawbar bolts came loose, (actually lost 2 of them).
Anyway, take a look at the CEO痴 email. What do you think? Is he telling me to pack sand in a very passive aggressive way or does he lack reading comprehension. I tried to take all of the names out of the email string except for Mr. Iyer the CEO. I was also dealing with Mahindra customer service and a VP.
Hi Mr X,
I am glad the tractor is working normal and wish u have all the fun with the toy.
Regards
Mani
Sent from my iPhone
On Feb 16, 2018, at 1:29 AM, > wrote:
Mr. Iyer,
I won稚 bore you with details, just a quick update. I got my tractor back Saturday; it seems to have been repaired. I haven稚 been given any reason or cause for the problems, but I have it back.
I would like to share with you why I didn稚 buy a new Mahindra 3550. I wanted a new tractor partly because I wanted a new toy, partly because there are features that I dislike about the 4025 and primarily, I知 concerned about the reliability of my 4025. However, I decided not to buy new Mahindra tractor and it came down to one thing. I felt like I couldn稚 support an organization that couldn稚 communicate with me.
Respectfully,
From: MANI IYER - MUSA
Sent: Saturday, January 20, 2018 11:34 AM
To:
Subject: Re: Some light reading regarding my Mahindra experience
X,
I acknowledge ur message. Resuming office after a long travel. Will review the case with my team.
Regards
Mani
Sent from my iPhone
On Jan 19, 2018, at 9:29 AM, wrote:
(this email was sent to all of the executives at Mahindra USA)
Below is some light reading for you. Honestly, I have not been impressed with my tractor (2013 4025 4wd). It is almost 5 years old and it痴 been a lemon. I was actually very close to buying a new Mahindra tractor this week until I got the response below. I was going to give Mahindra the benefit of the doubt on this machine and upgrade There are a couple of feature that I would like to have and I wasn稚 comfortable now that my warranty is about to expire and it needed a head gasket with 241 hours on it. I really like my dealer, and he would have been the reason why I was sticking with Mahindra.
I do think Mahindra needs to address the known coolant leak, just for environmental impact alone.
I would suspect I am squarely in your target demographic as far as; income, age, land size, education, etc
From:
Sent: Friday, January 19, 2018 10:28 AM
To: x
Subject: RE: Form submission from: Contact Us
Mr. X,
I am not sure how the emails through the website work exactly. But, I do know there are different types of categories to choose from.
I get product warranty so, if you choose anything else I may or may not get the email. This time you chose warranty so it came to me. I checked my email folder for any previous emails from you and there were none in my folder. I thought maybe I missed one or maybe it had gotten filed before it was answered but I did not find any from you in my folder. So not sure where your previous emails ended up. For that I am sorry.
I have been forwarding your emails to the service manager for your area and he was already aware of the issues you have had and he knew the tractor had already gotten a new head gasket.
Have a happy Friday!
Kindest Regards,
From:
Sent: Friday, January 19, 2018 8:01 AM
To:
Subject: RE: Form submission from: Contact Us
I have contacted Mahindra on several occasion. I know that they received my emails, because the dealer had a copy of the emails or was told verbally about the emails (he knew things in those emails). At the end of the day I feel like I was sold a lemon. Not by the dealer, by Mahindra.
I got to the point that I was just living with the issues. I can change fuses every 10 hours, add coolant on a regular basis, however I was quite frustrated that the tractor needed a head gasket with 241 hours on it and now the warranty is about to expire. I have never ran that coolant low and I use coolant spec called for in the manual. That is why I reached out to Mahindra to voice my frustration, I honestly didn稚 expect a reply.
Quality Issues,
1. Upper radiator hose was loose, (found within the first week of owning the tractor, I fixed)
2. Brake light would just stay on (dealer fixed, within the first couple months of owning the tractor)
3. The tractor would blow the dash fuse every couple of hours (started within the first month of owning the tractor, dealer replaced the fuse with a 20amp fuse. From that point forward I had to replace the fuse every 10 hours. Until recently it stopped working all together)
a. This ended up being a shorted wire (the dealer fixed the wire, problem seems to be fixed)
4. Four grease fittings on the loader where never greased (I fixed, first week of owning the tractor)
5. Parking brake handle fell apart, all of the bolts that hold it to the fender came loose (approx. 80 hours on the tractor)
6. U-bolt on the drawbar came loose, Mahindra has since redesigned it with pins instead of bolts (approx. 80 hours on the tractor, I paid for the new u-bolt)
7. The positive battery cable was improperly crimped, actually came apart at the crimp on the starter side of the cable. (This was a problem early on, sometimes the tractor didn稚 charge, I ended up replacing 2 batteries before I figured out the problem)
8. All of the loader bolts were loose, I paid the dealer an hour of labor to go over the tractor an make sure all of the bolts were tight (at his recommendation)
a. Last night I went through the loader manual, I wanted to make sure I didn稚 miss any recommendations for checking those bolts or PMs. I did not. BUT, I did discover the tractor never came with the signed install check sheet that shows the loader was installed correctly.
9. Ignition was loose, (came loose within the first year of owning it)
10. Other random loose bolts, lost 2 bolts on the drawbar. I知 not sure if this is a quality control problem or insufficient torque values.
11. Now with 241 hours on it, it is at the dealership with a blown head gasket
Design issues,
1. Loader was designed around R4 tires, The R1 tires on the tractor are approximately 1.5 inches taller. (I discovered and told Mahindra about this problem, (first week of owning the tractor).
a. The supplied loader stand was to short to remove the loader, blocks need to be put under the stand to remove the loader.
b. Mahindra supplied a new stand many months later (only after I sent emails to VPs at Mahindra, they contacted the dealer but never acknowledged me)
c. Loader does don稚 dig to advertised specs with R1 tires, frustrating but I learned to deal with it
2. The radiator hoses leaks (leaked since day 1, dealer has tightened hose)
a. Dealer confirmed that this is known issue and his brother has seen this at the assembly plant on brand new tractors
i. This seems like a pretty big environmental issue, especially if it is known design flaw that Mahindra is willfully ignoring it
b. Dealer says it is because of 菟orous rubber? I will need a chemical engineer to explain this to me. Porous rubber is not the cause; it痴 because of insufficient clamping force or a lack of a tortuous path. I have not actually taken this apart, but I知 pretty sure I could diagnose the problem if someone gave me the drawings.
Thank you,
From:
Sent: Thursday, January 18, 2018 5:23 PM
To:
Subject: RE: Form submission from: Contact Us
Mr. X
I am sorry!!
I知 not trying to be insulting! I just want to understand why I知 just now hearing from you!! Most customer痴 that have problems with their tractor that the dealership cannot repair contact me within at least a month or so. I can send someone to the dealership to help with repairs.
I answer every email that comes to my email address and I do not have anything to do with reviews that are posted.
Again, I am sorry!!
Kindest Regards,
From: x
Sent: Thursday, January 18, 2018 4:16 PM
To: x
Subject: Re: Form submission from: Contact Us
I find your response very insulting. I'm not trying to be difficult, but I have sent 3 other request to Mahindra, that have never been answered. I've submitted reviews on the Mahindra website about this tractor, that were never posted.
I'm not asking for the technician to make a house call. The tractor is at the dealer. I don't believe the tractor was ever built to sound manufacturing standards.
Ironically, I was going to trade this tractor in on a new Mahindra this week, I can assure you that I m done with Mahindra now. Unfortunately I like the local dealer.
Thank you,
From:
Sent: Thursday, January 18, 2018 4:50 PM
To:
Subject: RE: Form submission from: Contact Us
Dear Mr. ******,
Thank you for contacting Mahindra USA.
Please accept my apologies for the issues you have experienced with your tractor.
If there has been a problem with your tractor since 2013 why are you just now voicing a complaint?
Our technicians do not make house calls. But, if your tractor is at the dealership the dealer can call Mahindra for technical help or call their Mahindra service manager for technical assistance.
Please contact your local Mahindra dealer and make arrangements to take your tractor to them.
Thanks for choosing Mahindra and have a great afternoon.
From: Mahindra [
Sent: Monday, January 15, 2018 4:21 PM
To: Product Warranty - MUSA <
Subject: Form submission from: Contact Us
Submitted on Monday, January 15, 2018 - 16:20 Submitted values are:
Subject Lots of issues
Message
I've had a coolant leak since day one. It seems to be worse in the winter. The dealer first blamed it on cheap hose clamps . He now says it is a know problem with "porous rubber hoses".
It has had electrical issues from day one. More loose bolts than I can count. 4 of the grease fittings on the loader were dry. The battery cable crimp came undone, and now with a month left on the warranty it needs a new head gasket because of an oil leak.
Does this seam reasonable? I I have no faith in it. Is there any chance I could have a mahindra tech go over the tractor? Is it typical that all of the loader bolts would come loose? My drawbar bolts came loose, (actually lost 2 of them).
